Supervisor Cage and Caesars Rewards - Full Time (Horseshoe LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Caesars Entertainment Horseshoe Las Vegas seeks a Cage/Rewards Supervisor to oversee guest service and secure handling of chips, cash equivalents, and financial transactions on the casino floor. Emphasizes AML compliance, custodian controls, and collaboration with other departments to enhance guest experiences.

The ideal candidate has 1-2 years of supervisory experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment while maintaining confidentiality.

Qualifications

• 1–2 years of supervisor experience required.
• Computer experience (Word, Excel, PowerPoint) and typing speed (35 wpm).
• Must be 21 years of age or older.
• Must obtain/renew Nevada Gaming license.

Responsibilities

• Cage Marker issuance/redemption and Front Money Deposits/Withdrawals.
• AF/Discounts and Title 31 AML compliance.
• R/S ticket redemptions and cash handling procedures.
• Answer telephones and manage Travelers’ checks.
• Wire transfers and casino credit applications.

Skills

Supervisory experience

Communication skills

Casino knowledge

AML compliance

Education

High School diploma

Tools

MS Office

Job description

Supervisor Cage and Caesars Rewards - Full Time (Horseshoe LV)

Las Vegas, NV, United States (On-site)

Job Summary

The Cage/CR Supervisor is responsible for protecting company assets. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated Cage/CR functions. Offer high levels of service to all guests and maintains customer information assuring the highest standards of confidentiality. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information.Knowledgeable and ensures compliance of internal controls, policies and procedures specifically AML/T31 policy, Project 21 and understands and adheres to all Gaming Control Board Guidelines and regulations. Handles Pit fills/credits, Marker/FM accountability, Cashiering Bank accountabilities with ease, and cooperates with team members within the department, as well as with other departments. Must be able to explain and communicate current casino programs and promotions to player

How You Will Create the Extraordinary

• Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
• AF/Discounts
• Title 31 and all other AML regulations
• R/S ticket redemptions
• Answer telephones
• Travelers’ checks
• Wire transfers
• Casino Credit Applications
• Chip redemptions
• Check Cashing and Credit Card Cash Advance
• Coupon redemption
• Fast Cash redemption
• Kiosks – Redemption/ATM, CR Card Reprint/Promo
• Numerous bank accountabilities
• Foreign currency
• Foreign chips
• Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
• Understands values and supports Caesars Rewards program and special events, promotions, and player programs.
• Issues comp. in accordance with department comp and guidelines.
• Ensure excellent guest service and demonstrate a sense of urgency while performing duties
• Always presenting oneself as credit card to the department and serves as customer service role model for other employees.
• Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
• Supervise and direct subordinate department staff
• Monitor and track employee files and documentation
• Evaluates employee performance, coaches and provides feedback.
• Aid other departments by answering all company emails and replying in a timely manner.
• Ability to adapt quickly to rapidly changing business levels.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and offers Caesar’s Reward Visa to every guest.
• Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
• Collaborates with work group and all support departments to ensure player satisfaction.
• Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Ensures integrity and confidentiality of all customer data.
• Complies with all state, federal and regulatory policies and procedures.

What You Will Need

• Must be 21 years of age or older.
• High School Diploma or Equivalent preferred
• Minimum of 1-2 years supervisor experience required
• Computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and being able to type 35 words per minute
• Ability to communicate with all levels of management in a clear, friendly, and confident manner.
• Must be able to get along with fellow team members and work as a team.
• Must present a well-groomed appearance.
• Must be self-motivated and be able to handle more than one function at a time by being well organized and dependable
• Must be able to read, write, speak and understand English.
• Good mathematical and clerical aptitude for accurate record keeping.
• Excellent customer service skills
• Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license

ADDITIONAL REQUIREMENTS

• Must be able to move in and around the Casino/Hotel areas and Cage/CR areas throughout the entire shift.
• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Cage and Caesars Rewards programs.
• Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance.
• Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts onto the casino floor. Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and all department equipment.
• Must be able to tolerate areas containing second-hand smoke.

About Us

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.