Cage & Player Services Leader – Cash Ops & Compliance

Wind Creek Hospitality; East Hazel Crest (IL); Sur place; USD 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA

401(k) with company match

Shift differential

Quarterly bonus

Résumé du poste

Wind Creek Hospitality in Illinois seeks a Cage and Player Services Supervisor to oversee daily operations of Cage Cashiering, Credit, and Players Club, ensuring SOPs, compliance, and secure funds handling. Reporting to the Player Services Manager, you'll lead Main Bankers and Representatives and coach staff.

You will monitor performance, prepare reports, schedule staff, handle guest inquiries, and enforce security while maintaining confidentiality of gaming records.

Qualifications

• High School diploma or GED required
• Must be twenty-one (21) years of age or older
• Associate’s Degree in Related field- required OR Two (2) years’ Supervisory experience- required OR One (1) year experience as a Dual-Rate Supervisor/Lead in a Wind Creek Hospitality Department- required OR Two (2) years’ experience in the hiring position’s Department- required
• Two (2) years of high volume cash handling experience- required
• Proficiency with 10 key calculator –a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Knowledge in Microsoft Word and Excel programs
• Experience working with coin and currency counters
• Must successfully pass job interview, including a guest service audition
• Must have the ability to make precise decisions without compromising the integrity of the company
• Must be able to lift a minimum of 50 pounds
• Must be able to get along well with all levels of the organization and excel in a team-oriented environment
• Excellent oral and written English communication skills
• Must be able to walk or stand for 100% of assigned shift
• Willing to travel and participate in training as recommended or required
• Willing and able to work various hours and shifts, including nights, weekends, and holidays
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Responsabilités

• Manages the day-to-day operations of Player Services; Works in the capacity of subordinates as needed
• Maintains a complete understanding of Direct Mail offers, the redemption process of those offers and all promotions
• Ensures all departmental SOPs, COM, ICs, MICS, and compliance regulations are strictly adhered to; Supervises Player Services Reps, Lead Player Services Reps, and Main Bankers, to ensure that they are in compliance with policies and procedures
• Ensures effective communication with other departments; Interacts with department manager by providing pertinent information
• Assists manager in maintaining security and accountability of casino funds located in the Player Services area during assigned shift
• Provides on-going training and information to new and existing personnel; Conducts employee counseling/coaching and disciplinary action when necessary
• Helps resolve any overage/shortages that may occur during their shift
• Handles any customer inquiries or complaints and follows up with proper documentation
• Assists manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Provides weekly performance reports and performs service audits on Player Service Representatives in sponsor groups on a weekly basis
• Completes evaluations for representatives in sponsor groups based on performance metrics
• Manages Leadership Development projects, including but not limited to scheduling and inventory
• Authorizes comps for guests as designated by management
• Assists the Player Services Management Team in assuring that all team members provide excellent guest service
• Monitors and manages team member morale and departmental cleanliness
• Proactively submits recommendations for improvement
• Other duties and responsibilities as assigned

Connaissances

English communication

Math proficiency

Cash handling

Formation

Associate’s Degree in Related field

Two years supervisory experience

One year as Dual-Rate Supervisor/Lead in Wind Creek Hospitality Department

Two years experience in hiring department

Outils

10-key calculator

Microsoft Word

Microsoft Excel

Coin and currency counters

Description du poste

Wind Creek Hospitality in Illinois seeks a Cage and Player Services Supervisor to oversee daily operations of Cage Cashiering, Credit, and Players Club, ensuring SOPs, compliance, and secure funds handling. Reporting to the Player Services Manager, you'll lead Main Bankers and Representatives and coach staff.

You will monitor performance, prepare reports, schedule staff, handle guest inquiries, and enforce security while maintaining confidentiality of gaming records.