Cage Ops Supervisor - Compliance & Guest Service

Bally’s Corporation; Lincoln (RI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive salary with annual reviews

Comprehensive health coverage: medical

401(K) / Company Match

Perks and Childcare discounts

Job summary

Bally's Lincoln Casino Resort in Lincoln, RI is seeking an experienced Cage Operations Supervisor to safeguard assets, supervise staff, and ensure regulatory compliance. You will oversee cash handling, training, and policy implementation to promote excellent guest service.

Ideal candidates have supervisory experience, strong numeracy, and English communication skills; flexibility across shifts is required. Competitive pay and benefits accompany this role.

Qualifications

• Two years of supervisory and coin/currency handling experience.
• Managerial/supervisory experience preferred.
• Knowledge of 10-key and balancing.
• Ability to communicate with the public in English.
• Must be numbers oriented and computer-literate.
• Must be able to work various shifts and flexible hours.

Responsibilities

• Ensure prompt distribution of funds to appropriate Cages/Cashiers.
• Maintain cash inventory with accuracy.
• Assist Shift Manager with development and implementation of Company and Departmental Policies and Procedures.
• Oversee/supervise MCB Banker and Impressment personnel.
• Collect shortages from/to Cashiers.
• Conduct training of Policies and Procedures as well as basic machinery, i.e., currency counters, calculators.
• Issue memos, record REI memos in appropriate log.
• Oversee and organize Cage work areas, ensure that supplies are readily available and at hand.
• Responsible for ensuring that all Cashiers attend all mandatory meetings and/or trainings.
• Promote guest relations through prompt, courteous and efficient service; handle internal and external guest disputes.
• Make and log Cashier replacements in compliance with Union Contract.
• Ensure that all equipment is in good working condition.
• Make Service Calls to appropriate vendors when equipment requires service.
• Facilitates Cashier increases, decreases and Even Exchanges.
• Troubleshoot SRU’s and keep them operational as much as possible.
• Balance Supervisor safe, transport monies/negotiables to and from VLT Count Room at beginning and end of shift.
• Complete Daily Shift Report.
• Input cash data for Cashiers into GUI System and MCB Closeout System.
• Maintain security of Supervisor keys.

Skills

Supervisory experience

Coin/Currency handling

10-key

Balancing

Communication

Computer literacy

Flexible hours

Public interaction

Job description

Bally's Lincoln Casino Resort in Lincoln, RI is seeking an experienced Cage Operations Supervisor to safeguard assets, supervise staff, and ensure regulatory compliance. You will oversee cash handling, training, and policy implementation to promote excellent guest service.

Ideal candidates have supervisory experience, strong numeracy, and English communication skills; flexibility across shifts is required. Competitive pay and benefits accompany this role.