Cage Operations Supervisor - On Call Position

Bally’s Corporation; Lincoln (RI); Presencial; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary with annual reviews

Comprehensive health coverage: medical

401(K) / Company Match

Perks and Childcare discounts

Descripción de la vacante

Bally's Lincoln Casino Resort in Lincoln, RI is seeking an experienced Cage Operations Supervisor to safeguard assets, supervise staff, and ensure regulatory compliance. You will oversee cash handling, training, and policy implementation to promote excellent guest service.

Ideal candidates have supervisory experience, strong numeracy, and English communication skills; flexibility across shifts is required. Competitive pay and benefits accompany this role.

Formación

• Two years of supervisory and coin/currency handling experience.
• Managerial/supervisory experience preferred.
• Knowledge of 10-key and balancing.
• Ability to communicate with the public in English.
• Must be numbers oriented and computer-literate.
• Must be able to work various shifts and flexible hours.

Responsabilidades

• Ensure prompt distribution of funds to appropriate Cages/Cashiers.
• Maintain cash inventory with accuracy.
• Assist Shift Manager with development and implementation of Company and Departmental Policies and Procedures.
• Oversee/supervise MCB Banker and Impressment personnel.
• Collect shortages from/to Cashiers.
• Conduct training of Policies and Procedures as well as basic machinery, i.e., currency counters, calculators.
• Issue memos, record REI memos in appropriate log.
• Oversee and organize Cage work areas, ensure that supplies are readily available and at hand.
• Responsible for ensuring that all Cashiers attend all mandatory meetings and/or trainings.
• Promote guest relations through prompt, courteous and efficient service; handle internal and external guest disputes.
• Make and log Cashier replacements in compliance with Union Contract.
• Ensure that all equipment is in good working condition.
• Make Service Calls to appropriate vendors when equipment requires service.
• Facilitates Cashier increases, decreases and Even Exchanges.
• Troubleshoot SRU’s and keep them operational as much as possible.
• Balance Supervisor safe, transport monies/negotiables to and from VLT Count Room at beginning and end of shift.
• Complete Daily Shift Report.
• Input cash data for Cashiers into GUI System and MCB Closeout System.
• Maintain security of Supervisor keys.

Conocimientos

Supervisory experience

Coin/Currency handling

10-key

Balancing

Communication

Computer literacy

Flexible hours

Public interaction

Descripción del empleo

The Role

The Cage Operations Supervisor will ensure compliance with regulatory Policies & Procedures in order to safeguard the Company’s assets. Oversee training, counseling and supervision of direct reports and Policies and Procedures. Promote superior customer service.

The Role

The Cage Operations Supervisor will ensure compliance with regulatory Policies & Procedures in order to safeguard the Company’s assets. Oversee training, counseling and supervision of direct reports and Policies and Procedures. Promote superior customer service.

Responsibilities

• Ensure prompt distribution of funds to appropriate Cages/Cashiers.
• Maintain cash inventory with accuracy.
• Assist Shift Manager with development and implementation of Company and Departmental Policies and Procedures.
• Oversee/supervise MCB Banker and Impressment personnel.
• Collect shortages from/to Cashiers.
• Conduct training of Policies and Procedures as well as basic machinery, i.e., currency counters, calculators.
• Issue memos, record REI memos in appropriate log.
• Oversee and organize Cage work areas, ensure that supplies are readily available and at hand.
• Responsible for ensuring that all Cashiers attend all mandatory meetings and/or trainings.
• Promote guest relations through prompt, courteous and efficient service; handle internal and external guest disputes.
• Make and log Cashier replacements in compliance with Union Contract.
• Ensure that all equipment is in good working condition.
• Make Service Calls to appropriate vendors when equipment requires service.
• Facilitates Cashier increases, decreases and Even Exchanges.
• Troubleshoot SRU’s and keep them operational as much as possible.
• Balance Supervisor safe, transport monies/negotiables to and from VLT Count Room at beginning and end of shift.
• Complete Daily Shift Report.
• Input cash data for Cashiers into GUI System and MCB Closeout System.
• Maintain security of Supervisor keys.

Qualifications

• Must have two years of Supervisory and coin/currency handling experience.
• Managerial/Supervisory experience preferred.
• Knowledge of 10-key and balancing.
• Must be able to communicate with the public in a clear, friendly manner, as well as be able to read, write, speak and understand English.
• Must be extremely numbers oriented and computer-literate.
• Must be able to work various shifts and flexible hours.

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Hourly Range: $24.03 / hour

Bally's Lincoln Casino Resort: About | LinkedIn

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.