Cage Operations Supervisor - Lead & Compliance

Hard Rock International; Tampa (FL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a Supervisor in Cage Operations to oversee cash handling, banking and cashiering processes on site. You will supervise staff, ensure compliance with all regulatory requirements, and resolve customer concerns while maintaining high service standards.

The role requires leadership, strong math and interpersonal skills, and the ability to work in a fast-paced casino environment with attention to accuracy and safety.

Qualifications

• High school diploma or GED required.
• 1–2 years of cage, banking and/or cashiering experience.
• 1 year of supervisory experience.

Responsibilities

• Manage cage inventory: Chip Bank, Main Bank, Marker Bank, Vault, Kiosk, Jackpot, Poker Cage.
• Address customer concerns/complaints per jurisdiction; uphold regulatory requirements.
• Interview, hire, train, schedule, appraise, and supervise direct reports.
• Maintain positive public and employee relations at all times.
• Ensure a clean, safe, hazard-free work environment.

Skills

Supervisory experience

Interpersonal skills

Cash handling

Math skills

Regulatory compliance

Computer literacy

Education

High school diploma or GED

Tools

Cash handling software

Job description

Seminole Hard Rock Hotel & Casino Tampa is seeking a Supervisor in Cage Operations to oversee cash handling, banking and cashiering processes on site. You will supervise staff, ensure compliance with all regulatory requirements, and resolve customer concerns while maintaining high service standards.

The role requires leadership, strong math and interpersonal skills, and the ability to work in a fast-paced casino environment with attention to accuracy and safety.