Cage Operations Lead - Guest Service and Asset Security

Table Mountain Casino Inc.; Friant (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Table Mountain Casino Inc. is seeking an orderly and attentive professional to assist the Cage Shift Manager in overseeing Cage Cashiers and Main Bank Cashiers, ensuring top guest service and strict adherence to policies.

The role requires a minimum of 1 year in cash handling/management and 1 year as a Cage Cashier, with preference for Banking/Title 31 knowledge and Main Bank experience. Must be able to work nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent is required; an Associate’s degree is preferred.
• Minimum 1 year of cash handling/management experience required; Title 31 knowledge preferred.
• At least 1 year of Cage Cashier experience; Main Bank Cashier/Vault Teller experience preferred.

Responsibilities

• Uphold guest-service standards and handle complaints promptly.
• Enforce all governmental, Casino-wide and Cage policies, procedures and processes.
• Safeguard confidential information and Cage assets; monitor and control items received and released, plus access control.
• Verify Cage transactions for accuracy and proper execution and reporting.
• Service and maintain Cage equipment including ATMs and kiosks; report repairs needed.
• Ensure timely reporting and documentation of daily activities and irregular events to Shift Managers and above.
• Provide recommendations to improve service and operational efficiencies.
• Assist Shift Managers with Team Member conflict and interpersonal issues to maintain a productive workplace.
• Keep Shift Manager updated on situations requiring disciplinary action and provide performance feedback.
• Ensure timely pass-down of current information to Cashiers.
• Develop rapport with other Supervisors/Managers and guests to drive positive results.
• Perform other duties as assigned.

Skills

Cash handling

Team coordination

Policy adherence

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Table Mountain Casino Inc. is seeking an orderly and attentive professional to assist the Cage Shift Manager in overseeing Cage Cashiers and Main Bank Cashiers, ensuring top guest service and strict adherence to policies.

The role requires a minimum of 1 year in cash handling/management and 1 year as a Cage Cashier, with preference for Banking/Title 31 knowledge and Main Bank experience. Must be able to work nights, weekends, and holidays as needed.