Dual Rate Cage Supervisor/Cashier

Granite State Gaming & Hospitality; Hampton (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Granite State Gaming & Hospitality in Hampton, VA is seeking a Dual Rate Cage Supervisor/Cashier to oversee cage operations, supervise staff, and ensure compliant financial transactions. The role emphasizes accurate processing, guest service, and adherence to gaming regulations.

Responsibilities include auditing cash drawers, training cage personnel, enforcing AML controls, and coordinating with management and security to resolve issues and maintain internal controls.

Qualifications

• Must have previous casino cage or cash-handling experience.
• Supervisory or lead experience preferred (property dependent).
• Solid knowledge of Title 31 and gaming regulations.
• Excellent math skills and meticulous attention to detail.
• Ability to work quickly and accurately in a fast-paced environment.
• Strong interpersonal, communication, and customer service skills.
• Ability to obtain and maintain a valid gaming license.

Responsibilities

• Oversee daily cage operations, ensuring accuracy, compliance and staffing.
• Assist cashiers with transaction issues, approvals, variances, and questions.
• Review cashier paperwork, banks, transactions, and system reports.
• Audit cashier drawers and safe funds; investigate discrepancies.
• Train, mentor, and evaluate cage personnel to uphold best practices.
• Enforce Title 31/AML compliance and complete required reporting.
• Communicate with management, surveillance, security, and other departments.
• Support guest service escalations and emergency procedures.
• Process a wide range of monetary transactions including checks, currency exchanges, markers, credit card advances, and chip redemptions.
• Balance cash drawer and maintain records of all transactions.
• Verify identification, authenticate documents, and follow AML procedures.
• Handle guest inquiries professionally and provide exceptional service.
• Maintain security and integrity of funds, keys, forms, and cage assets.

Skills

Accuracy & Attention to Detail

Integrity & Confidentiality

Leadership & Team Support

Customer Service Excellence

Problem-Solving & Decision-Making Abil

Regulatory Compliance

Multitasking & Time Management

Job description

What You’ll Expect

The Dual Rate Cage Supervisor/Cashier is responsible for performing all cage cashier functions while also acting in a supervisory capacity when assigned. This role ensures efficient, accurate, and compliant financial transactions within the casino cage, provides excellent guest service, and supports departmental operations in accordance with company policies and gaming regulations.

What You’ll Do

• Oversee daily cage operations, ensuring accuracy, compliance, and proper staffing levels
• Assist cashiers with transaction issues, approvals, variances, and procedural questions
• Review and verify cashier paperwork, banks, transactions, and system reports
• Conduct audits of cashier drawers and safe funds; investigate and resolve discrepancies
• Train, mentor, and evaluate cage personnel, ensuring adherence to best practices
• Enforce Title 31/AML compliance and complete required reporting
• Communicate effectively with management, surveillance, security, and other departments
• Support problem resolution, guest service escalations, and emergency procedures
• Process a wide range of monetary transactions, including check cashing, currency exchanges, marker issuance/payments, credit card advances, and chip redemptions
• Balance cash drawer and maintain accurate records of all transactions
• Verify identification, authenticate documents, and follow anti-money-laundering (AML) procedures
• Handle guest inquiries professionally and provide exceptional customer service
• Maintain the security and integrity of all funds, keys, forms, and cage assets
• Adhere strictly to internal controls, gaming regulations, and company policies

What You’ll Bring

• Accuracy & Attention to Detail
• Integrity & Confidentiality
• Leadership & Team Support
• Customer Service Excellence
• Problem-Solving & Decision-Making Abilities
• Regulatory Compliance
• Multitasking & Time Management Skills

What We Require

• Previous casino cage, banking, or cash-handling experience required
• Prior supervisory or lead experience preferred (may be required depending on property)
• Strong knowledge of Title 31, internal controls, and gaming regulations
• Excellent math skills and attention to detail
• Ability to work in a fast-paced environment with high accuracy
• Strong interpersonal, communication, and customer service skills
• Ability to obtain and maintain a valid gaming license
• Must be able to stand for long periods, lift/carry up to 25 lbs., and work a flexible schedule including nights, weekends, and holidays