Cage Operations & Guest Experience Manager

ViziRecruiter,LLC.; New Orleans (LA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Total Rewards Package

401(k) matching

Day-one medical coverage

Annual performance bonus

Job summary

A major entertainment company in New Orleans is seeking a Cage Supervisor. You will oversee staff, manage operational goals, and ensure outstanding customer service. Responsibilities include budgeting, compliance, and developing schedules. Ideal candidates should have a Bachelor's degree or equivalent experience, excellent Microsoft Office skills, and the ability to handle sensitive information with confidentiality. The role requires flexibility to work nights and weekends and a proactive approach to problem-solving.

Qualifications

• Bachelor's degree or 4-8 years of related experience.
• Proficiency in Microsoft Office applications.
• Excellent communication skills are essential.
• Ability to maintain confidentiality and professionalism.
• Experience in resolving problems diplomatically.

Responsibilities

• Supervise and manage staff in the Cage department.
• Implement and manage operational goals and performance objectives.
• Ensure compliance with departmental budget initiatives.
• Promote superior customer service standards.
• Conduct investigations into variances and violations.

Skills

Microsoft Office proficiency

Excellent communication skills

Problem-solving skills

Ability to maintain confidentiality

Ability to work collaboratively

Education

Bachelor’s Degree or equivalent

Four to eight years related experience

Tools

Office machines knowledge

Job description

A major entertainment company in New Orleans is seeking a Cage Supervisor. You will oversee staff, manage operational goals, and ensure outstanding customer service. Responsibilities include budgeting, compliance, and developing schedules. Ideal candidates should have a Bachelor's degree or equivalent experience, excellent Microsoft Office skills, and the ability to handle sensitive information with confidentiality. The role requires flexibility to work nights and weekends and a proactive approach to problem-solving.