Cage Manager

Socket.dev; Aurora (IL); On-site; USD 80,000 - 88,000; Full time

Job summary

PENN Entertainment is seeking a Cage Manager to supervise staff in the Cage/Credit department and help drive operational goals. You’ll monitor performance against profit targets, ensure compliance, and lead efforts to deliver excellent guest service in a fast-paced entertainment environment.

Responsibilities include budget collaboration, reviews of cash transactions, and maintaining asset protection. The role requires strong leadership, communication, and strict adherence to CTR and SARC

Qualifications

• Excellent verbal and written communication skills.
• Proficient with keyboarding, Microsoft Office, email, databases, spreadsheets, and word processing.

Responsibilities

• Assist in the budget process for the department and report concerns to management.
• Enthusiastically support and demonstrate superior customer service.
• Respond to requests in guest interactions and concerns.
• Conduct investigations into variances and internal controls violations.
• Manage all cage operation supplies and ensure teams have the tools needed to maximize efficiency.
• Administer reward and recognition programs to boost engagement.
• Secure asset integrity and balance cage banks.
• Review and approve cage documentation based on authorization levels.
• Prepare currency transaction reports and review logs for accuracy.
• Approve credit line availability and monitor transactions.

Skills

Communication skills

Computer literacy

Shift flexibility

Customer service

Education

Bachelor's degree or equivalent experience

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• wellness programs designed to support our team members' financial, physical, and mental well-being.
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

The Cage Manager is responsible for supervising and managing staff in the Cage/Credit department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives.

ESSENTIAL RESPONSIBILITIES

• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
• Enthusiastically supports, actively promotes, and demonstrates superior customer service
• Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements
• Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently
• Administration of reward and recognition programs to maximize employee engagement
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks
• Review and approve cage documentation based on established levels of authorization
• Prepare/review currency transactions reports
• Approve credit line availability
• Review of multiple transactions logs for accuracy
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures
• Creates effective and efficient schedules

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

• Must be at least 21 years of ageBachelor’s Degree (B.A/B.S.) or equivalent; or four to eight years related experience and/or training; or equivalent combination of education and experience
• Must have be proficient in computer knowledge to include keyboarding skills, Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
• Must have excellent verbal and written communication skills
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$80,000 to $88,000 annually, plus bonus eligibility