Cage & Club Operations Leader

Osage Casino; Ponca City (OK); On-site; USD 70,000 - 110,000; Full time

Job summary

Osage Casinos seeks a strong leader to manage the Cage and Player’s Club operations at the property level. You will motivate staff, ensure guest service excellence, and uphold regulatory compliance with NIGC/ONGC standards.

You will supervise all Cage and Club Osage personnel, coordinate with other departments, and drive accurate daily cash handling, reporting, and risk controls while maintaining high service levels for guests and players across the Osage Nation properties in Oklahoma.

Qualifications

• Minimum qualifications include 21+ years of age and a bachelor’s degree in business administration or related field, or at least five years of supervisory casino experience with 15+ staff; familiarity with gaming systems and regulatory knowledge.
• Experience with Konami Synkros, Casino Cash Trac, Info Genesis or similar systems preferred; Title 31/BSA/AML knowledge is required.
• Pre-employment drug screening and Osage Nation gaming license required; valid driver’s license and US work eligibility.

Responsibilities

• Provide guest service excellence and leadership for Cage and Club Osage departments.
• Supervise staff, ensure effective communication and compliance with regulations.
• Promote Club Osage memberships and manage guest accounts; ensure security of assets and confidential data.
• Develop and monitor operational reports; maintain cash control and risk management.

Skills

Leadership

Guest service

Communication

Compliance

Problem solving

Teamwork

Cash handling

Financial controls

Education

Bachelor's degree in business

Tools

Konami Synkros

Casino Cash Trac

Info Genesis

V-1

NRT

Kiosk systems

Job description

Osage Casinos seeks a strong leader to manage the Cage and Player’s Club operations at the property level. You will motivate staff, ensure guest service excellence, and uphold regulatory compliance with NIGC/ONGC standards.

You will supervise all Cage and Club Osage personnel, coordinate with other departments, and drive accurate daily cash handling, reporting, and risk controls while maintaining high service levels for guests and players across the Osage Nation properties in Oklahoma.