Cage & Club Operations Manager

Osage Casino Ponca City; Ponca City (OK); On-site; USD 75,000 - 95,000; Full time

Job summary

Osage Casino Ponca City is seeking a seasoned Cage/Club Osage Manager to oversee the Cage and Club Osage operations at the property level. You will lead a team, ensure guest satisfaction, and drive compliance with gaming regulations.

You will coordinate with other departments, safeguard assets, and implement staff development initiatives while maintaining top-tier guest service and business performance.

Qualifications

• Must be 21+ years old; minimum education/experience as listed.
• Bachelor’s degree in business administration or related field preferred.
• Five years of supervisory casino experience with 15+ staff preferred.
• Experience with multiple gaming systems (Synkros, Cash Trac, Info Genesis, kiosks) preferred.
• Pre-employment drug screening required and Osage Nation gaming license required.
• Valid driver’s license required and eligibility to work in the United States.
• Osage preference applies to all positions.
• Must be able to perform all essential functions with or without accommodation.

Responsibilities

• Provide excellent internal and external guest services and lead the Cage/Club Osage operations.
• Supervise staff and ensure effective communication within and across departments.
• Ensure regulatory compliance with NIGC, ONGC, Title 31, AML/BSA, and other applicable laws.
• Develop and monitor daily operating reports and budgets; ensure assets are protected.
• Train, mentor, and evaluate staff; implement improvements and staff development plans.

Skills

Supervisory experience

Team leadership

Guest service

Regulatory awareness

Education

Bachelor’s degree in business administration or related field

Tools

Konami Synkros

Casino Cash Trac

Info Genesis

Kiosk systems (V-1, NRT)

Job description

Osage Casino Ponca City is seeking a seasoned Cage/Club Osage Manager to oversee the Cage and Club Osage operations at the property level. You will lead a team, ensure guest satisfaction, and drive compliance with gaming regulations.

You will coordinate with other departments, safeguard assets, and implement staff development initiatives while maintaining top-tier guest service and business performance.