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An established industry player is seeking a Player Service Representative to provide exceptional customer service in a fast-paced casino environment. In this role, you'll assist patrons with currency exchanges, manage cash transactions, and ensure a seamless experience for guests. You'll play a vital part in maintaining the integrity of customer accounts and promoting the Players Club program. This position offers a supportive and diverse work environment, along with opportunities for growth and advancement. If you thrive in dynamic settings and enjoy working with people, this is the perfect opportunity for you.
A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino patrons, pays out jackpots, and manages credit applications.
Sale and redemption of casino chips and coin for cash (chips, foreign chips) and other like money items.
Issuance and redemption of Markers.
Customer deposits/withdrawals.
Cashing of checks utilizing computer terminals.
Establish new computer accounts and process document requirements for credit and check cashing with policy and regulatory guidelines.
Balancing assigned funds.
Create and issue Players Club cards and promote the program and related promotions.
Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment, and general property information.
Ensure the protection of customer’s rewards and credit lines.
Minimum of one year of cash handling experience.
Ability to operate a computer terminal and communicate with the public in a clear and friendly manner.
Knowledge of 10 key and balancing of banks.
Solid decision-making, organization, and interpersonal skills.
Ability to thrive in a fast-paced, multi-tasking, hands-on environment.
Minimum age is 21 years old.
What we offer you:
Multiple benefit plans to suit your needs.
Paid Time Off.
401K.
Opportunities for advancement.
Positive and respectful work environment where diversity is valued.
Generous employee discounts on dining, retail, amusements, and hotels.
Community volunteer opportunities.
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
USD $13.25 - USD $13.25 /Hr.