Cage Assistant Shift Manager

PENN Entertainment; Riverside (MO); On-site; USD 44,000 - 55,000; Full time

Job summary

PENN Entertainment is seeking a Shift Supervisor for the Cage who will manage staff and operations, ensuring customer satisfaction while maintaining compliance and core service standards. The ideal candidate will have a High School Diploma, strong communication skills, and prior experience in customer service. This role offers a starting salary of $44,000 along with comprehensive benefits, supporting career growth and a fun working environment.

Benefits

Medical coverage from day one

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or training preferred.
• Excellent written and verbal communication skills required.

Responsibilities

• Supervise staff and manage daily operations of the Cage.
• Ensure compliance with customer service standards.
• Assist in the budget process for department.

Skills

Communication

Customer Service

Confidentiality

Problem Solving

Team Collaboration

Education

High School Diploma or equivalent

Related customer service experience

Tools

Microsoft Office

Office machines

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
• Reviews and approves Cage documentation based on established levels of authorization.
• Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift.
• Verifies vault accountability at end of assigned shift.
• Verifies Credit line availability, in absence of Shift Manager, on assigned shift.
• Responsible for verification of main bank and window cashier drawers.
• Responsible for authorizing checks.
• Prepares customer deposit and safekeeping log.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $44,000