Cage Assistant Shift Manager

Catawba-Two-Kings-Casino; Kings Mountain (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Catawba Two Kings Casino is seeking a Cage Assistant Shift Manager to support the Cage Shift Manager and Cage Manager in overseeing all cage operations, ensuring accurate transactions and AML compliance. You will lead staff, train teams, and maintain guest service standards in a fast-paced casino environment.

The role requires strong leadership, cash handling, and familiarity with cage management systems. You may supervise across shifts and collaborate with compliance, audit, and surveillance

Qualifications

• Strong leadership and coaching abilities.
• Excellent math, cash handling, and reconciliation skills.
• Proficiency with cage management systems and Microsoft Office (incl. Excel).
• Ability to communicate clearly in English, both written and spoken.

Responsibilities

• Assist in day-to-day cage operations and cashier functions.
• Ensure transactions comply with policies and AML requirements.
• Supervise cage staff and ensure adequate coverage across shifts.
• Monitor inventory and balance procedures at shift close.
• Help with scheduling, payroll, and evaluations.
• Act as Cage Shift Manager or Cage Manager when needed.
• Coordinate with compliance, audit, accounting, and surveillance teams.
• Contribute to staff training and process improvements.
• Investigate guest or cashier discrepancies professionally.

Skills

Leadership

Cash handling

Reconciliation

Cage management systems

Microsoft Office

Excel

Communication

Tools

Cage management systems

Microsoft Office

Job description

Job Summary:Catawba Two Kings Casino is seeking a Cage Assistant Shift Manager to support the Cage Shift Manager and Cage Manager in overseeing all aspects of the casino cage operations, including main, bank, front windows, markers, and satellite banks. This role ensures that all transactions are executed accurately and in compliance with internal controls, gaming regulations, and anti-money laundering (AML) laws. The Cage Assistant Shift Manager plays a key role in staffing, training, supervising personnel, and ensuring exceptional guest service standards are maintained.Responsibilities:Assist in the management of day-to-day cage operations, including oversight of cashier functions, vault operations, and chip bank.Ensure all transactions are compliant with internal policies, state/federal gaming laws, and Title 31 anti-money laundering (AML) requirements.Supervise and support cage supervisors and cashiers, addressing performance issues, resolving disputes, and ensuring adequate coverage across shifts.Monitor cage inventory levels (cash chips, TITO, etc.) and ensure all balancing procedures are followed at shift close and drop times.Assist in scheduling, payroll, performance evaluations of cage personnel.Serve as acting Cage Shift Manager and Cage Manager during their absence, taking full responsibility of operations and decision-making.Partner with compliance, audit, accounting, and surveillance departments during reviews, investigations or variances.Help lead training programs to develop staff knowledge, service standards, and regulatory compliance.Assist in implementing process improvements and internal control updates as needed.Investigate and resolve guest or cashier discrepancies with professionalism and discretion. • Preform other duties as assignedKnowledge, Skills & Abilities:Strong leadership skills, including coaching, conflict resolution, and team development.Excellent math, cash handling, and reconciliation skills.Proficiency in cage management systems and Microsoft Office applications, email usage and excel spreadsheets.Organizational skills to function effectively under time constraints, and attention to detail.Ability to multi-task in a fast-paced environment.Ability to follow verbal and written instructions.Ability to communicate both verbally and in writing, using the English language.Ability to work an alternate schedule as needed, including weekends and holidays.Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).Physical RequirementsMust be able to stand for extended periods of time.Must be able to frequently lift and/or move up to 50 lbs.Must be able to frequently bend, stoop, reach, kneel, push, pull, twist and perform repetitive motions.Must be able to communicate in a noisy environment and potential exposure to secondhand smoke.Must be able to work in a fast-paced, high-pressure environment.Must be able to work in an enclosed environment.Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and EducationAssistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)