Cage Assistant Shift Manager (65834)

Catawba Two Kings Casino; Kings Mountain (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Catawba Two Kings Casino in Kings Mountain, NC is seeking a Cage Assistant Shift Manager to support the Cage Shift Manager and oversee all aspects of casino cage operations, including main, bank, front windows, and satellite banks. The role ensures accurate transactions in line with internal controls, state gaming regulations, and AML laws, while supervising staff and maintaining guest service excellence.

Primary duties include managing cashier functions, vault operations, scheduling, and

Qualifications

• Strong leadership and coaching abilities.
• Excellent math, cash handling, and reconciliation skills.
• Proficiency with cage management systems and MS Office.
• Ability to follow instructions and communicate effectively in English.

Responsibilities

• Assist in day-to-day cage operations management, including cashier oversight and vault operations.
• Ensure transactions comply with policies and gaming/AML laws.
• Supervise cage staff and manage scheduling, payroll, and evaluations.
• Monitor inventory and balance procedures at shift end.
• Act as Cage Shift Manager or Cage Manager when needed.
• Coordinate with compliance, audit, accounting, and surveillance during reviews.

Skills

Leadership

Cash handling

Math & reconciliation

Cage management systems

Communication (verbal & written)

Multi-tasking

Regulatory compliance

Tools

Microsoft Office

Job description

Job Details

Job Location: Catawba Two Kings Casino - Kings Mountain, NC 28086, Position Type: Full Time, Job Summary: Catawba Two Kings Casino is seeking a Cage Assistant Shift Manager to support the Cage Shift Manager and Cage Manager in overseeing all aspects of the casino cage operations, including main, bank, front windows, markers, and satellite banks. This role ensures that all transactions are executed accurately and in compliance with internal controls, gaming regulations, and anti-money laundering (AML) laws. The Cage Assistant Shift Manager plays a key role in staffing, training, supervising personnel, and ensuring exceptional guest service standards are maintained.

Responsibilities

• Assist in the management of day-to-day cage operations, including oversight of cashier functions, vault operations, and chip bank.
• Ensure all transactions are compliant with internal policies, state/federal gaming laws, and Title 31 anti-money laundering (AML) requirements.
• Supervise and support cage supervisors and cashiers, addressing performance issues, resolving disputes, and ensuring adequate coverage across shifts.
• Monitor cage inventory levels (cash chips, TITO, etc.) and ensure all balancing procedures are followed at shift close and drop times.
• Assist in scheduling, payroll, performance evaluations of cage personnel.
• Serve as acting Cage Shift Manager and Cage Manager during their absence, taking full responsibility of operations and decision-making.
• Partner with compliance, audit, accounting, and surveillance departments during reviews, investigations or variances.
• Help lead training programs to develop staff knowledge, service standards, and regulatory compliance.
• Assist in implementing process improvements and internal control updates as needed.
• Investigate and resolve guest or cashier discrepancies with professionalism and discretion.
• Preform other duties as assigned

Qualifications: Knowledge, Skills & Abilities

• Strong leadership skills, including coaching, conflict resolution, and team development.
• Excellent math, cash handling, and reconciliation skills.
• Proficiency in cage management systems and Microsoft Office applications, email usage and excel spreadsheets.
• Organizational skills to function effectively under time constraints, and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Ability to follow verbal and written instructions.
• Ability to communicate both verbally and in writing, using the English language.
• Ability to work an alternate schedule as needed, including weekends and holidays.
• Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).

Physical Requirements

• Must be able to stand for extended periods of time.
• Must be able to frequently lift and/or move up to 50 lbs.
• Must be able to frequently bend, stoop, reach, kneel, push, pull, twist and perform repetitive motions.
• Must be able to communicate in a noisy environment and potential exposure to secondhand smoke.
• Must be able to work in a fast-paced, high-pressure environment.
• Must be able to work in an enclosed environment.

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education

Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)