Cage Supervisor

Catawba-Two-Kings-Casino; Kings Mountain (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

Catawba-Two-Kings-Casino is seeking a Cage Supervisor to oversee the cage department on a shift basis, supervising staff, maintaining cash banks, and ensuring a smooth guest experience. You will also monitor main bank activities and assist as needed.

You will train and guide team members, resolve guest issues, and ensure compliance with CTR and SARC procedures while coordinating with other departments as required.

Qualifications

• High school diploma/GED required; or related experience.
• 1 year supervisory experience and/or 2-4 years customer service experience.
• Willingness to obtain Gaming License and comply with casino regulations.

Responsibilities

• Supervise cage, main bank, and staff to ensure guests have an enjoyable gaming experience.
• Maintain an accurate cash bank and balance money bank; investigate variances.
• Monitor ticket redemption machines and schedule maintenance as needed.
• Work as cashier and/or in main bank as needed.
• Provide support, guidance, and daily supervision to Cage department staff.
• Investigate and resolve customer complaints and issues.
• Ensure CTR and SARC procedures are followed and proper reporting completed.
• Communicate professionally with IT, Security, HR, and Surveillance as required.

Skills

Supervisory experience

Customer service

English communication

Leadership

MS Office proficiency

Cash handling

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Job description

If you are a Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: [e-mail] SummaryThe Cage Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.Supervisory Responsibilities and Essential tasks:• Maintains working knowledge of Cage operations internal functions, controls, and software.• Responsible for providing support, guidance, and daily supervision to staff in the Cage department.• Ensures customer service standards are followed by all team members and addresses issues as they arise.• Investigate and resolve customer complaints and issues.• Monitor the cage cashiers and the main bank.• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all required work is completed and reported in accordance with established compliance procedures.• Maintain an accurate cash bank and balance money bank at end of each shift; investigate all variances and report when applicable.• Monitor the ticket redemption machines and schedule maintenance as needed.• Work as a cashier and/or in main bank as needed.• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in theCompany’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e., IT, Security, HR, Surveillance etc.).Requirements and Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• High school diploma/GED; or 1 year of supervisory experience and/or two to four years of customer service-related experience and/or training; or equivalent combination of education and experience.• Able to effectively communicate in English, in both written and verbal forms.• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software• Organizational skills to function effectively under time constraints, attention to detail, effective training, coaching and strong leadership qualities.• Ability to multi-task and work well in a fast paced, team-oriented environment.• Ability to make sound decisions immediately without supervision.• Perception and awareness of individual needs and the ability to manage all situations calmly and professionally.• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.• Must be at least twenty-one (21) years of age.• Must be able to obtain a Gaming License.Physical Requirements:• Frequent stand; walk; use hands to finger, handle, or feel; reach with hands and arms.• The employee must frequently lift and/or move up to 50 pounds.• While performing the duties of this job, the team member is regularly required to talk and hear.• Noise level may be moderate to loud.