Cafe Team Lead - Growth, Training & Perks

Dunkin' Donuts; Cranston (RI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free coffee & donuts

Tips

Paid time off

Growth opportunities

Management training

Job summary

Dan's Management Co. in Cranston, RI, is seeking a Senior Crew Captain to lead Dunkin Restaurant Team Members during shifts, coaching them to uphold brand standards and deliver outstanding guest service. You’ll help prepare the store for opening and close, set goals, and guide staff to perform tasks smoothly.

The role emphasizes timely feedback, training, and adherence to safety and sanitation guidelines, with opportunities for growth and advancement within a franchisee network.

Qualifications

• Fluent in English and able to communicate clearly with guests.
• Capable of counting money and making change efficiently.
• Must be a minimum of 18 years of age.
• Have a valid driver's license, reliable transportation, and insurance.
• Willing to work nights, weekends, and holidays.
• Basic computer and writing skills for records.

Responsibilities

• Coach restaurant team members to meet brand standards.
• Set goals, assign tasks, and provide timely feedback.
• Assist in executing promotions and product rollouts.
• Maintain quality, guest service, and drive-through times.
• Resolve guest issues with prompt, courteous service.
• Manage inventory and order supplies as needed.
• Follow policies and perform minor equipment repairs when needed.

Skills

Fluent in English

Money handling

18+ years old

Driver's license

Night/weekend/holidays

Basic computer skills

Job description

Dan's Management Co. in Cranston, RI, is seeking a Senior Crew Captain to lead Dunkin Restaurant Team Members during shifts, coaching them to uphold brand standards and deliver outstanding guest service. You’ll help prepare the store for opening and close, set goals, and guide staff to perform tasks smoothly.

The role emphasizes timely feedback, training, and adherence to safety and sanitation guidelines, with opportunities for growth and advancement within a franchisee network.