Cafe Supervisor: Lead Barista & Guest Experience

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts at Marcus Hotels & Esc

Discounts at Marcus Hotels & Resorts’…

Discounted parking and bus pass

Two for one movie theater coupons

Career growth and property transfers

Paid time off

Job summary

Saint Kate – The Arts Hotel in Milwaukee is seeking a Café Supervisor to oversee daily cafe and lunch service, lead staff, ensure guest experiences and maintain food quality. The standard schedule runs Monday to Friday starting around 6am.

The role involves managing front- and back-of-house tasks, coaching the team, and maintaining cleanliness and consistency in service across all cafe operations. Saint Kate is part of Marcus Hotels & Resorts and offers growth opportunities and employee benefits.

Qualifications

• Previous restaurant, hospitality, or F&B supervisory experience.
• Ability to lead and motivate a team while maintaining guest focus.
• Strong communication, organizational, and leadership skills.
• Ability to handle guest concerns professionally with sound judgment.
• Working knowledge of food safety, sanitation, and health regulations.
• Proficiency with POS systems, cash handling, and basic computer skills.
• Ability to read, write, and speak English with guests and staff.
• Maintain professional appearance, positive attitude, and guest service.
• Willingness to work flexible shifts, including evenings, weekends, holidays.
• Ability to stand for long periods and lift up to 30 pounds.

Responsibilities

• Oversee daily café operations, enforce policies, maintain cleanliness, hospitality and appearance standards.
• Train, coach, and support staff to deliver exceptional customer service and quality food and beverage offerings.
• Monitor food quality, preparation, and service standards, adjusting to ensure consistency.
• Control labor and operating costs while maintaining inventory accuracy and appropriate stock levels.
• Provide excellent guest service, resolve concerns promptly, and promote hotel amenities and offerings.
• Accurately operate the POS system and ensure timely, efficient food and beverage service.
• Work front- and back-of-house functions, including barista, cashier, food preparation, cooking, and cleaning duties as needed.

Job description

Saint Kate – The Arts Hotel in Milwaukee is seeking a Café Supervisor to oversee daily cafe and lunch service, lead staff, ensure guest experiences and maintain food quality. The standard schedule runs Monday to Friday starting around 6am.

The role involves managing front- and back-of-house tasks, coaching the team, and maintaining cleanliness and consistency in service across all cafe operations. Saint Kate is part of Marcus Hotels & Resorts and offers growth opportunities and employee benefits.