Cafe Supervisor

Common Market Co-op; Frederick, Northern (MD, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Common Market Co-op in Frederick, MD is seeking a café supervisor to oversee opening/closing, manage shift coverage, and maintain a clean, stocked environment.

You will work with Prepared Foods Manager to plan promotions, establish SOPs, ensure safety and health compliance, train and coach staff, and deliver attentive service to customers.

Qualifications

• High School Diploma or equivalent experience preferred.
• A minimum of one (1) year’s experience in a retail environment strongly preferred.
• A minimum of one (1) year’s experience and familiarity with natural foods strongly preferred.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Computer proficiency, familiarity with MS Office Suite, and experience with receiving systems preferred.

Responsibilities

• Oversees front and back of house opening/closing procedures.
• Finds replacement for shifts when needed.
• Keeps environment clean, organized and stocked.
• Communicates effectively with all team members.
• Plans and executes sale promotions with Prepared Foods Manager.
• Establishes and enforces Café SOPs and checklists.
• Ensures adherence to procedures and accountability.
• Responds to customer situations positively.
• Coaches and encourages staff to meet standards.
• Works with managers to develop new menu items.
• Tastes products per shift for quality assurance.
• Ensures drinks and smoothie recipes are followed for consistency.
• Provides attentive, timely service to customers.
• Leads quarterly service/kitchen lead meetings.
• Promotes safe work habits and reports hazards.
• Monitors health regulation compliance.
• Builds and maintains customer satisfaction.
• Other duties as assigned.

Skills

Retail experience

Natural foods familiarity

Co-op values alignment

Adaptability

Maintaining composure under pressure

MS Office

Receiving systems

Education

High School Diploma

Job description

DUTIES & RESPONSIBILITIES

• Oversees all back and front of the house opening/closing procedures.
• Handles all call-outs and works to find a replacement for the shift if needed.
• Maintains a clean, organized and stocked environment.
• Establishes effective and positive communication amongst all team members.
• Assists Prepared Food Manager in planning and executing all sale promotions effectively and efficiently.
• Establish Standard Operating Procedures for the Café and uphold them in the café.
• Ensures all team members follow the standard operating procedures and checklist and held accountable when not completed.
• Responds positively to customer situations.
• Constantly monitors, coaches and encourages team members to meet the company’s standards.
• Works alongside Assistant Prepared Foods Manager and Prepared Foods Manager to develop innovative menu items.
• Tastes products on a per shift basis for quality assurance.
• Ensures employees are following all company drink and smoothie recipes to maintain high level of satisfaction and constancy.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Leads quarterly meetings with service and kitchen lead staff.
• Promotes and practices safe work habits and reports potential safety hazards.
• Monitor compliance with health regulations regarding food preparation and serving.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Others duties as assigned.

Requirements

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• High School Diploma or equivalent experience preferred.
• A minimum of one (1) year’s experience in a retail environment strongly preferred.
• A minimum of one (1) year’s experience and familiarity with natural foods strongly preferred.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Computer proficiency, familiarity with MS Office Suite, and experience with receiving systems preferred.

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Ability to work in varying temperatures (approximately 20°F – 90°F).
• Ability to stand or sit for long periods at a time.
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.