Cafe Service Associate

Common Market SE; Frederick (MD); On-site; USD 19,000 - 22,000; Full time

Job summary

Common Market SE is seeking a retail/food service associate in Frederick, MD to deliver outstanding customer service, prepare foods to order, and manage inventory with attention to safety and hygiene standards. You will process transactions via the POS system and stay informed about promotions and products.

The role requires a High School Diploma or equivalent and at least 1 year in a retail or food service setting, with preference for experience in natural foods and a cooperative environment.

Qualifications

• High School Diploma or equivalent is required or experience in a related field.
• At least 1 year of experience in a retail or food service environment.
• Familiarity with natural foods and products is preferred.
• Supports the coop's core values and adheres to conduct codes.
• Ability to measure ingredients and calculate change accurately.
• Calm under pressure and adaptable to evolving needs.

Responsibilities

• Provide attentive, prompt, and friendly service to all customers.
• Maintain knowledge of products, sales, and promotions.
• Process transactions using the POS system accurately.
• Prepare high-quality foods on demand according to customer needs.
• Ensure inventory is stored, stocked, and rotated properly.
• Adhere to Health Department regulations and safety procedures.
• Participate in meetings and trainings.
• Other duties as assigned.

Skills

Customer service

POS system usage

Food preparation

Inventory awareness

Safety compliance

Education

High School Diploma or equivalent

Tools

POS system

Job description

• Provides attentive, prompt, and friendly service to all internal and external customers.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Maintains knowledge of products, sales, and promotions.
• Actively engages with customers and receives orders promptly and accurately.
• Utilizes POS system to process transactions efficiently, entering all accepted tenders accurately.
• Prepares high-quality foods on demand according to customer needs and preference.
• Follows established recipes and maintains quality of the highest standard.
• Ensures inventory is stored, stocked, and rotated according to standard procedures.
• Handles all product in a safe, sanitary, and conscientious manner.
• Completes shrink log as needed.
• Ensures displays, signage, and tags are accurate.
• Installs new product displays as needed.
• Participates in maintaining cleanliness and order.
• Adheres to Health Department regulations and department sanitation and safety procedures.
• Adheres to all workplace safety and security policies.
• Participates in meetings and trainings.
• Others duties as assigned.

Job Description

Description

DUTIES & RESPONSIBILITIES

• Provides attentive, prompt, and friendly service to all internal and external customers.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Maintains knowledge of products, sales, and promotions.
• Actively engages with customers and receives orders promptly and accurately.
• Utilizes POS system to process transactions efficiently, entering all accepted tenders accurately.
• Prepares high-quality foods on demand according to customer needs and preference.
• Follows established recipes and maintains quality of the highest standard.
• Ensures inventory is stored, stocked, and rotated according to standard procedures.
• Handles all product in a safe, sanitary, and conscientious manner.
• Completes shrink log as needed.
• Ensures displays, signage, and tags are accurate.
• Installs new product displays as needed.
• Participates in maintaining cleanliness and order.
• Adheres to Health Department regulations and department sanitation and safety procedures.
• Adheres to all workplace safety and security policies.
• Participates in meetings and trainings.
• Others duties as assigned.

Requirements

PREREQUISITES

• High School Diploma or equivalent education or experience.
• A minimum of one (1) year’s experience in a retail or food service environment.
• A minimum of one (1) year’s experience and familiarity with natural foods and products.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Ability to accurately measure ingredients or calculate change.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Familiarity with POS systems preferred.

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Must wear closed-toe, skid-resistant shoes; a head covering (hat, bandanna, etc.); and long pants.
• Ability to work in varying temperatures.
• Ability to stand for long periods at a time.
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.