Cafe Service Associate

Common Market Co-op; Frederick (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

A community-focused food co-op located in Frederick, Maryland is seeking a reliable individual to join their team. Responsibilities include providing excellent customer service, maintaining knowledge of products, and preparing quality food items on demand. Ideal candidates will have at least one year of experience in food service and retail, a high school diploma, and a passion for natural foods. This position may require flexibility in scheduling and physical demands such as lifting and standing for long periods.

Qualifications

• 1+ years of experience in retail or food service environment.
• Ability to adapt based on feedback and co-op needs.
• Ability to maintain composure in stressful situations.
• Familiarity with POS systems preferred.

Responsibilities

• Provide prompt and friendly service to customers.
• Maintain knowledge of products, sales, and promotions.
• Prepare high-quality foods on demand.
• Actively engages with customers and receives orders promptly and accurately.
• Utilizes POS system to process transactions efficiently, entering all accepted tenders accurately.
• Prepares high-quality foods on demand according to customer needs and preference.
• Follows established recipes and maintains quality of the highest standard.
• Ensures inventory is stored, stocked, and rotated according to standard procedures.
• Handles all product in a safe, sanitary, and conscientious manner.
• Completes shrink log as needed.
• Ensures displays, signage, and tags are accurate.
• Installs new product displays as needed.
• Participates in maintaining cleanliness and order.
• Adheres to Health Department regulations and department sanitation and safety procedures.
• Adheres to all workplace safety and security policies.
• Participates in meetings and trainings.
• Others duties as assigned.

Skills

Customer service

Knowledge of natural foods

POS system familiarity

Ability to measure ingredients

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Description

DUTIES & RESPONSIBILITIES

• Provides attentive, prompt, and friendly service to all internal and external customers.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Maintains knowledge of products, sales, and promotions.
• Actively engages with customers and receives orders promptly and accurately.
• Utilizes POS system to process transactions efficiently, entering all accepted tenders accurately.
• Prepares high-quality foods on demand according to customer needs and preference.
• Follows established recipes and maintains quality of the highest standard.
• Ensures inventory is stored, stocked, and rotated according to standard procedures.
• Handles all product in a safe, sanitary, and conscientious manner.
• Completes shrink log as needed.
• Ensures displays, signage, and tags are accurate.
• Installs new product displays as needed.
• Participates in maintaining cleanliness and order.
• Adheres to Health Department regulations and department sanitation and safety procedures.
• Adheres to all workplace safety and security policies.
• Participates in meetings and trainings.
• Others duties as assigned.

Requirements

PREREQUISITES

• High School Diploma or equivalent education or experience.
• A minimum of one (1) year’s experience in a retail or food service environment.
• A minimum of one (1) year’s experience and familiarity with natural foods and products.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Ability to accurately measure ingredients or calculate change.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Familiarity with POS systems preferred.

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Must wear closed-toe, skid‑resistant shoes; a head covering (hat, bandanna, etc.); and long pants.
• Ability to work in varying temperatures.
• Ability to stand for long periods at a time.
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.