Coop Steward

Common Market Co-op; Frederick (MD); On-site; USD 30,000 - 40,000; Part time

Job summary

Common Market Co-op in Frederick, Maryland is seeking a customer service representative to provide friendly and attentive service to all store visitors. Candidates should have at least a high school diploma and a year of retail experience, preferably with natural foods. Responsibilities include working the register, assisting in various departments, and maintaining knowledge of store products and promotions. Flexibility to work varying shifts is essential. Join our team to help enhance customer satisfaction and contribute to a positive shopping environment.

Qualifications

• Must have a minimum of one year’s experience in a retail environment.
• Familiarity with natural foods is preferred.
• Ability to maintain a friendly and positive attitude in all circumstances.

Responsibilities

• Provides attentive service to customers in the store.
• Handles register and bagging efficiently.
• Greets customers and addresses inquiries effectively.

Skills

Customer service

Flexibility

Friendly attitude

Retail experience

Knowledge of natural foods

Education

High School Diploma or equivalent

Job description

Overview

• Provides attentive, prompt, and friendly service to all internal and external customers
• Operating register and bagging for customers
• Assists in multiple departments
• Greets all who enter the store in an approachable, friendly manner
• Addresses customer inquiries or directs inquirers to the service desk for assistance
• Walks customers to products or personnel as needed
• Builds and maintains customer satisfaction with the products and services offered by the co‑op
• Maintains knowledge of products, sales, and promotions
• Maintains knowledge of drives, fundraisers, and events and communicates their details effectively
• May assist in ensuring small products at registers are stocked, or calls appropriate parties to ensure they are stocked in a timely manner (Assists with stocking register products)
• Works to ensure that goods are stocked and labeled appropriately to the standards of the department of focus
• Handles any product in a safe, sanitary, and conscientious manner
• Assists in ensuring displays, signage, and tags are accurate
• Participates in maintaining cleanliness and order
• Adheres to all workplace safety and security policies
• Participates in meetings and trainings when applicable
• May assist with curbside duties
• Other duties as assigned

Requirements

• High School Diploma or equivalent education or experience preferred
• A minimum of one (1) year’s experience in a retail environment preferred
• A minimum of one (1) year’s experience and familiarity with natural foods preferred
• Supports the co‑op’s core values and aligns with the Co‑op Code of Conduct
• Ability to maintain a friendly and positive attitude
• Adapts readily based on evolving co‑op needs or in response to feedback
• Maintains composure and professionalism in the workplace
• Flexibility to work any shift, including mornings, middays, evenings, weekends
• Communicates needed accommodations in a timely manner
• Consistent access to reliable transportation