Cafe Store Manager

Bird Rock Coffee Roasters, Inc; Carlsbad (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Cafe Operator to lead their team in a vibrant coffee environment. This full-time role offers the chance to make a significant impact on customer experiences and team development. Ideal candidates will have a minimum of 2-3 years of supervisory experience in a cafe or restaurant setting. You'll be responsible for daily operations, coaching staff, and ensuring high service standards. With a focus on community engagement and quality coffee, this position is perfect for those who thrive in a fast-paced, customer-oriented atmosphere. Join a team that values positive community involvement and a love for coffee!

Benefits

Employee drinks

Weekly coffee bean allowance

Employee discount

Access to professionally-led cuppings

Qualifications

• 2-3 years of supervisory experience in cafe, restaurant, or retail.
• Strong coaching, communication, and multitasking skills.

Responsibilities

• Lead daily cafe operations and ensure quality standards.
• Coach and mentor team members to enhance service quality.
• Manage inventory and vendor orders efficiently.

Skills

Coaching

Communication

Multitasking

Customer Service

Education

High School Diploma

Job description

WE ARE LOOKING FOR CAFE OPERATOR CANDIDATES FOR OUR BIRD ROCK COFFEE ROASTERS LOCATIONS. MUST HAVE A MINIMUM OF 2–3 YEARS OF CAFE, RESTAURANT, OR RETAIL SUPERVISORY EXPERIENCE.

Coffee, food, people, and positive community involvement are what we focus on at Bird Rock Coffee Roasters. We are looking for positive and energetic leaders with outstanding service skills who are driven and passionate about coffee, people, and team development. Our Cafe Operators are on-the-floor leaders who make a big impact on both our teams and our customers.

We are looking for hands-on leaders with experience in coaching, performance feedback, and daily operations management. The Cafe Operator is a full-time, hourly position eligible for tips. They work 5 days a week and must be available on weekends and holidays.

Duties & Responsibilities include

• Leading the daily operations of the cafe and ensuring it opens and closes to company standards.
• Coaching and mentoring team members throughout shifts to uphold Bird Rock’s high service and quality standards.
• Providing training support, including second-day onboarding and ongoing hands-on development.
• Taking accurate inventory and placing vendor orders while managing cost of goods.
• Delegating tasks and managing shift flow to maintain efficiency and vibe.
• Monitoring team performance, providing constructive feedback, and supporting individual growth plans in partnership with Retail Operations Manager.
• Ensuring excellent customer experiences through warm, knowledgeable, and consistent service.
• Running shift reports, processing end-of-day sales, and handling cash and POS functions properly.
• Communicating effectively with staff, vendors, and leadership to solve problems and maintain smooth operations.
• Helping find coverage for open shifts and supporting scheduling needs.
• Promoting community engagement and connection to the neighborhood.

Requirements

• Full-time availability including weekends and holidays.
• Able to lift up to 50 lbs.
• Able to stand for up to 4 consecutive hours.
• 2–3 years of supervisor experience in a cafe, restaurant, or retail setting.
• Strong coaching, communication, and multitasking skills.
• Passion for hospitality, team development, and high-quality coffee.

Perks

• Employee drinks
• Weekly coffee bean allowance
• Employee discount
• Access to professionally-led cuppings

Benefits

• Health insurance
• Retirement benefits (401k match option)
• Paid holidays
• Flexible schedule
• One-on-one barista and leadership training

Please follow these steps to apply to all Bird Rock Coffee Roasters jobs

1. Log on to http://brcr.careerplug.com and click the “Show Me All Jobs” link.
2. Click on the role/location you are interested in. If you’re open to working at multiple cafes, apply to all that apply and let the hiring manager know.
3. Upload your resume and complete your user profile in our hiring system.
4. You can also find a link to our jobs at www.birdrockcoffee.com under the “About” tab → “Join Our Team.”

If you’d like to apply in person (which we highly encourage!), drop off your resume at your preferred Bird Rock Coffee Roasters location.