Cafe & Specialty Food Lead – Eataly West Palm

Eataly; West Palm Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Eataly West Palm is seeking a Café & Specialty Food Lead to supervise the day-to-day operations of the QSR counters, report to the QSR General Manager, and mentor baristas and sales associates to deliver high hospitality standards.

The role requires a high school diploma or equivalent, 2+ years of lead or supervisory experience in food service, strong math and money-handling skills, and knowledge of coffee production and Italian cuisine.

Qualifications

• Availability to work onsite with a flexible schedule including evenings, weekends and holidays.
• Ability to lift up to 50 pounds.
• Ability to stand and move for up to 8 hours and operate food-service equipment.

Responsibilities

• Lead and supervise QSR counters, ensuring smooth day-to-day operations.
• Train, motivate, and mentor team members.
• Purchase supplies and manage inventory as directed.
• Monitor inventory, check orders, and distribute supplies.
• Handle transactions and maintain accurate records.
• Record shift notes and assist with scheduling.
• Enforce quality, health, safety, and sanitation standards.
• Resolve guest incidents.
• Perform additional duties as needed.

Skills

Team leadership

Communication

Problem-solving

Money handling

Coffee knowledge

Italian cuisine knowledge

Guest service

Education

High school diploma or equivalent

Tools

Cash register

Espresso machine

Juicer

Blender

Job description

Cafe & Specialty Food Lead – Eataly West Palm

Eataly West Palm 580 Hibiscus Street, West Palm Beach, FL
33401, United States Full-time

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned
• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Qualifications

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register