Cafe Shift Supervisor — Lead Team & Service Excellence

Harrison Group Resort Hotels & Restaurants; Ocean City (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Paid Time Off

Paid Holidays

Employee Discounts

Recognition programs

Job summary

Harrison Group in Ocean City, MD, is seeking a Starbucks Shift Supervisor to lead a team of baristas and maintain high standards of service and café operations. You will work closely with the General Manager to drive daily performance and customer satisfaction.

The ideal candidate has 1+ year in F&B or customer service and demonstrates strong leadership, communication, and organizational skills in a fast-paced environment. This is a full-time, year-round position at our Ocean City location.

Qualifications

• Must have a high school diploma or equivalent.
• 1+ year of food & beverage or customer service experience required.
• Prior supervisory or leadership experience preferred.

Responsibilities

• Lead and supervise baristas during assigned shifts to ensure exceptional customer service.
• Must be available for early mornings, evenings, weekends, and holidays as scheduled.
• Act as the supervisor on duty, supporting the team and ensuring adherence to policies and procedures.
• Train, mentor, and coach new and existing team members on service standards and store procedures.
• Open and close duties, including cash handling and balancing tills.
• Monitor store cleanliness, health, and safety compliance; supervise inventory and stock levels.
• Address and resolve customer concerns promptly and professionally.
• Foster a positive store culture and teamwork; promote seasonal offerings and loyalty programs.

Skills

Leadership

Customer service

Communication

Time management

Food safety

Conflict resolution

Adaptability

Education

High school diploma or equivalent

Job description

Harrison Group in Ocean City, MD, is seeking a Starbucks Shift Supervisor to lead a team of baristas and maintain high standards of service and café operations. You will work closely with the General Manager to drive daily performance and customer satisfaction.

The ideal candidate has 1+ year in F&B or customer service and demonstrates strong leadership, communication, and organizational skills in a fast-paced environment. This is a full-time, year-round position at our Ocean City location.