Starbucks Shift Supervisor

Harrison Group Resort Hotels & Restaurants; Ocean City (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Paid Time Off

Paid Holidays

Employee Discounts

Recognition programs

Job summary

Harrison Group in Ocean City, MD, is seeking a Starbucks Shift Supervisor to lead a team of baristas and maintain high standards of service and café operations. You will work closely with the General Manager to drive daily performance and customer satisfaction.

The ideal candidate has 1+ year in F&B or customer service and demonstrates strong leadership, communication, and organizational skills in a fast-paced environment. This is a full-time, year-round position at our Ocean City location.

Qualifications

• Must have a high school diploma or equivalent.
• 1+ year of food & beverage or customer service experience required.
• Prior supervisory or leadership experience preferred.

Responsibilities

• Lead and supervise baristas during assigned shifts to ensure exceptional customer service.
• Must be available for early mornings, evenings, weekends, and holidays as scheduled.
• Act as the supervisor on duty, supporting the team and ensuring adherence to policies and procedures.
• Train, mentor, and coach new and existing team members on service standards and store procedures.
• Open and close duties, including cash handling and balancing tills.
• Monitor store cleanliness, health, and safety compliance; supervise inventory and stock levels.
• Address and resolve customer concerns promptly and professionally.
• Foster a positive store culture and teamwork; promote seasonal offerings and loyalty programs.

Skills

Leadership

Customer service

Communication

Time management

Food safety

Conflict resolution

Adaptability

Education

High school diploma or equivalent

Job description

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Location:

17th St Starbucks, Ocean City, MD

Do you pride yourself in customer excellence? Are you a high performer, responsible, team-oriented Barista with leadership skills? Then please read on.

We are looking for a full-time, year-round Starbucks Shift Supervisor to join our team in the heart of Ocean City, MD. The Starbucks Shift Supervisor is responsible for supporting daily store operations by leading a team of baristas, ensuring a consistently high level of customer service, and maintaining Starbucks’ operational standards. This role balances supervisory responsibilities with hands-on service, acting as the leader on duty to guide the team, resolve customer concerns, and ensure smooth café operations. The Shift Supervisor works closely with the General Manager to oversee the daily performance of the café. This position leads and motivates team members during assigned shifts, provides training and guidance, and ensures compliance with company policies, safety standards, and health regulations. The Shift Supervisor fosters a positive and collaborative work environment, driving both customer satisfaction and operational efficiency.

Essential Functions For Success

• Lead and supervise baristas during assigned shifts to ensure exceptional customer service.
• Must be available for early mornings, evenings, weekends, and holidays as scheduled. Schedule may vary based on store needs.
• Act as the supervisor on duty, supporting the team and ensuring adherence to Starbucks’ operational policies and procedures.
• Prepare and serve beverages and food items, maintaining beverage quality and consistency.
• Train, mentor, and coach new and existing team members on service standards and store procedures.
• Assist with opening and closing duties, including preparing registers, balancing tills, and securing cash deposits.
• Monitor store cleanliness and sanitation, ensuring compliance with health and safety regulations.
• Assist in managing inventory, stocking supplies, and monitoring product levels.
• Address and resolve customer concerns promptly and professionally.
• Support scheduling adjustments and staffing coverage during peak hours.
• Model Starbucks’ mission and values, fostering teamwork, inclusivity, and a positive store culture.
• Promote seasonal offerings, loyalty programs, and customer engagement initiatives.
• Perform additional duties assigned by the General Manager.

Education

High school diploma or equivalent.

Experience

• At least one year of food and beverage or customer service experience required.
• Prior supervisory or leadership experience preferred.

Skills & Abilities

• Strong leadership and supervisory skills with the ability to motivate and direct a team.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Knowledge of safe food handling and sanitation practices.
• Ability to resolve conflicts and handle customer concerns professionally.
• Flexible and adaptable to changing business needs.

No. Of Employees Supervised

2 – 12 baristas per shift

Physical Requirements

This role requires prolonged periods of standing and walking during shifts. Must be able to operate café equipment such as espresso machines and blenders safely. The individual must be able to lift and carry up to 25 pounds, bend, and reach as needed. Clear verbal communication is required to interact with customers and team members.

Benefits (Eligibility After Measurement Period)

• Health Insurance, Dental, and Vision coverage
• 401(k) retirement plan
• Paid Time Off (PTO) and Paid Holidays
• Employee Discounts
• Additional perks and employee recognition programs

The Starting Pay Range For This Role Is

19.00 - 21.00 USD per hour (Quality Inn Boardwalk & Starbucks)

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

The Pay Range For This Role Is

19 - 21 USD per hour(Ocean City, MD)