Starbucks Shift Supervisor — Lead Team & Guest Service

Harrison Group; Ocean City (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Employee Discounts

Recognition programs

Job summary

The Harrison Group in Ocean City, MD, is seeking a full-time Starbucks Shift Supervisor to lead a team of baristas and ensure top-tier customer service on site. This role balances supervisory duties with hands-on beverage and food preparation, while upholding Starbucks standards and company policies.

Flat schedule expectations include early mornings, evenings, weekends, and holidays. You will work closely with the General Manager to optimize store operations, staff coverage, and guest

Qualifications

• High school diploma or equivalent.
• Experience in food & beverage or customer service preferred.
• Prior supervisory or leadership experience preferred.

Responsibilities

• Lead and supervise baristas during shifts to ensure exceptional service.
• Open/close duties, balance tills, and manage cash deposits.
• Train, mentor, and coach team members on standards and procedures.
• Ensure health, safety, and sanitation compliance.
• Resolve customer concerns promptly and professionally.

Skills

Leadership

Customer service

Communication

Time management

Education

High School Diploma

Tools

POS systems

Job description

The Harrison Group in Ocean City, MD, is seeking a full-time Starbucks Shift Supervisor to lead a team of baristas and ensure top-tier customer service on site. This role balances supervisory duties with hands-on beverage and food preparation, while upholding Starbucks standards and company policies.

Flat schedule expectations include early mornings, evenings, weekends, and holidays. You will work closely with the General Manager to optimize store operations, staff coverage, and guest