Cafe Shift Leader

Colectivo Coffee Roasters; Milwaukee (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Colectivo Coffee Roasters is seeking a Café Shift Leader in Milwaukee to guide daily operations under the Café Manager's supervision. You will help deliver outstanding customer experiences and uphold Colectivo's standards across coffee, food, and service.

The role requires a college degree in business or related field and/or at least 6 months in hospitality supervision. Strong POS and computer skills, plus flexibility for evenings and weekends, are essential.

Qualifications

• College degree in a business-related field is preferred or required.
• Minimum 6 months work experience in hospitality and/or supervisory role.
• Familiarity with basic mathematics for business use.

Responsibilities

• Lead café operations to deliver strong customer experiences.
• Ensure store meets budget and SOPs in daily tasks.
• Train and develop co-workers for their roles and performance.
• Delegate responsibilities using the Café Functional Architecture Model.
• Maintain a lively, inviting tone with customers and staff.
• Perform additional duties or projects as assigned.

Skills

POS proficiency

Computer literacy

English literacy

Education

College degree in business-related field

Tools

POS software

Job description

About this position

Description:

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. · Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements:

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays. · Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. · Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $6.00 per hour.Tip amounts are not guaranteed.Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.

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