Cafe Shift Leader

Colectivo Coffee; Madison (AL); On-site; USD 21,000 - 29,000; Full time

Job summary

The Café Shift Leader at Colectivo Coffee in Madison, AL will guide daily operations under the Café Manager, delivering a remarkable customer experience aligned with our Mission and Values.

You will ensure financial results, develop staff, and uphold SOPs while maintaining a welcoming atmosphere for guests and teammates, supporting Colectivo’s standards across the café.

Qualifications

• College degree in business-related field or equivalent experience.
• Minimum 6 months in hospitality or supervisory role.
• Proficient with POS and basic business math quantities.
• Availability for evenings, weekends and holidays as required.
• Ability to read, write, and communicate in English.

Responsibilities

• Lead café operations to deliver strong financial results within budget.
• Develop and maintain accountability and SOP adherence.
• Train and develop co-workers for job responsibilities and performance.
• Delegate tasks using the Café Function Model to ensure quality service.
• Maintain a positive, inviting tone for customers and staff.
• Perform additional duties or projects as assigned.

Skills

POS proficiency

Business math

Evenings/weekends availability

English literacy

Computer programs

Education

Bachelor's degree in business-related field

6 months hospitality/supervisory experience

Tools

POS systems

Microsoft Office

Job description

Description

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements

EDUCATION/QUALIFICATIONS

College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays. Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $7.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.