Cafe Shift Lead — Lead, Delight & Drive Operations

Sightglass Coffee Roasters LLC; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Parental leave

Free coffee + beans

Employee discounts

Continuing education

Job summary

Sightglass Coffee Roasters LLC is seeking a Shift Lead to support cafe operations, supervise staff on their shift, and ensure outstanding customer service and adherence to policies. You will act as leader-on-duty, delegate tasks, and communicate needs to management to improve shift outcomes and cafe performance.

Responsibilities include maintaining beverage and food quality, educating staff on offerings, assisting with ordering and inventory, managing cash handling, and upholding health, safety,

Qualifications

• Full-time employee (30-35 hours per week) with holiday and weekend availability.
• Able to maintain a positive demeanor under stress with both staff and patrons.
• Exercises good time management and approaches all tasks with a sense of urgency.
• Has a logical and methodological approach to problem solving.
• Maintains excellent attendance and punctuality.
• Is resourceful in challenging situations and shows excellent customer service at all times.
• Demonstrates good leadership skills and is empathetic and supportive when engaging staff.
• Is able to communicate clearly, honestly and promptly.
• Is motivated, flexible, and professional at all times.
• Practice good judgment in all situations.
• Must be customer focused and set priorities accordingly, helping coach staff in understanding proactive customer service.

Responsibilities

• Strives for the highest standards in beverage and food quality, customer interactions, and overall store operations.
• Remains knowledgeable and educates staff and customers on current product offerings including beans, drinks, food, and merchandise.
• Follow manager directives and support team members to anticipate needs, ensure smooth café operations, and uphold our product and service standards.
• Helps with ordering as assigned by the Store Manager, including coffee, milk, pastries, inventory, etc.
• Monitors daily cafe schedule and shares feedback to improve results.
• Maintains safe, cash drawers, cashier turn-ins and deposits per documented cash handling procedures.
• Adheres to and ensures accountability around company policies, including but not limited to, cash handling, product standards, safety standards, cleanliness standards, facility maintenance and hospitality best practices.
• Provides feedback (both reinforcing and constructive) to the team in a respectful manner. Demonstrates good leadership skills and is empathetic and supportive when engaging the team.
• Communicates all staff difficulties, triumphs, and feedback to the Store Manager. Maintains shift flow by delegating tasks, (cleaning, stocking, prepping), and ensuring the staff is focused on customer service and sales.
• Uphold and follow all health, food safety, and safety guidelines
• Sets the tone for the team by practicing and upholding a positive and solution-oriented attitude.
• Conducts monthly inventory as assigned.
• Respond to all customer and staff inquiries with patience, confidence, and professionalism.

Skills

Customer service

Leadership

Communication

Time management

Staff coaching

Flexibility

Job description

Sightglass Coffee Roasters LLC is seeking a Shift Lead to support cafe operations, supervise staff on their shift, and ensure outstanding customer service and adherence to policies. You will act as leader-on-duty, delegate tasks, and communicate needs to management to improve shift outcomes and cafe performance.

Responsibilities include maintaining beverage and food quality, educating staff on offerings, assisting with ordering and inventory, managing cash handling, and upholding health, safety,