Cafe Shift Lead — Craft Coffee & Team Coach

Starbucks Corp.; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage via Starbucks College

Paid parental leave

Paid vacation

Sick time

Holiday pay

Job summary

Starbucks Coffee Company is seeking a shifts supervisor to lead daily store operations, ensuring high-quality beverages and customer experiences. You will guide a small team, coach colleagues, and uphold safety and store standards in a fast-paced environment.

Strong communication, teamwork, and six months in a customer-facing role are preferred. This on-site role offers varied hours and opportunities for growth within Starbucks benefits and programs.

Qualifications

• Six months of experience in a customer-facing role.
• Ability to direct work of others and coordinate tasks with teammates.
• Strong oral communication skills and teamwork abilities.

Responsibilities

• Lead shift operations with craft and heart to create a welcoming space.
• Prepare beverages and food to standard recipes or customer requests.
• Coach and delegate tasks to team members and ensure store policies are followed.
• Maintain cash handling, safety, and security during shifts.

Skills

Customer service

Team leadership

Communication

Retail knowledge

Interpersonal skills

Time management

Job description

Starbucks Coffee Company is seeking a shifts supervisor to lead daily store operations, ensuring high-quality beverages and customer experiences. You will guide a small team, coach colleagues, and uphold safety and store standards in a fast-paced environment.

Strong communication, teamwork, and six months in a customer-facing role are preferred. This on-site role offers varied hours and opportunities for growth within Starbucks benefits and programs.