Cafe Quick Service Lead- Eataly Short Hills

Eataly North America; Millburn (NJ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Job summary

Eataly North America in Millburn, NJ is seeking a QSR Lead to supervise the day-to-day operations of our quick service counters, report to the QSR General Manager and managers, and maintain high hospitality standards.

You will train and mentor team members, manage inventory and transactions, and ensure compliance with health and safety standards, while delivering excellent guest experiences.

Qualifications

• 3+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverages preferred.
• High school diploma or equivalent; post-secondary degree preferred.

Responsibilities

• Lead and supervise QSR counters to ensure smooth daily operations.
• Train, motivate, mentor, and organize team members.
• Monitor inventory, check orders, and distribute supplies.
• Manage transactions and ensure accurate accounting.
• Record shift notes and assist with scheduling.
• Ensure compliance with quality, health, safety, and sanitation standards.
• Resolve guest incidents and document outcomes.

Skills

Lead supervisory experience

Money handling

Steps of service knowledge

Communication & problem-solving

Coffee knowledge

Italian cuisine/bev knowledge

Education

High school diploma or equivalent

Post-secondary degree preferred

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Hourly Rate: $24.00

• High school graduate or equivalent; post-secondary degree preferred
• 3+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!