Cafe Operations Supervisor | Lead Food Service & Safety

Chartwells K-12; United States; On-site; USD 23,000 - 33,000; Full time

Job summary

Chartwells K-12 is seeking a Food Service Supervisor to assist the Manager on duty with coordinating associates across multiple food service units, ensuring smooth operations and top‑level customer service in our school dining environments.

You will oversee menu production, staffing and training, monitor inventories and costs, and uphold quality and safety programs including HACCP, WHMIS, and health and safety standards, while maintaining positive patron interactions.

Qualifications

• At least one year of strong operation food industry management experience.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent communication skills (written and verbal).

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Skills

Operations management

Health & safety knowledge

Food service catering

Supervisory skills

Union experience

Communication skills

Job description

Chartwells K-12 is seeking a Food Service Supervisor to assist the Manager on duty with coordinating associates across multiple food service units, ensuring smooth operations and top‑level customer service in our school dining environments.

You will oversee menu production, staffing and training, monitor inventories and costs, and uphold quality and safety programs including HACCP, WHMIS, and health and safety standards, while maintaining positive patron interactions.