Café Operations Leader & Guest Experience

maman | lakewood; Dallas (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Healthcare options

Commuter benefits

Paid time off

Professional development

In-store discounts

Job summary

Maman, a French bakery and café, is seeking a General Manager to oversee one of its Dallas-area locations. You will lead front-of-house and back-of-house teams, drive hospitality excellence, and oversee daily operations with focus on profitability and guest satisfaction.

The role requires 3+ years of leadership in hospitality, strong financial acumen, and experience with Toast/Harri. Competitive pay and growth opportunities accompany a people-first culture at maman.

Qualifications

• Minimum 3 years of leadership experience in hospitality or restaurant management.
• Strong financial acumen with proven ability to manage budgets, labor, and costs.
• Proficiency with Toast, Harri, and 3rd-party delivery platforms.

Responsibilities

• Oversee daily cafe operations, ensuring efficiency and consistency in service delivery.
• Drive sales growth, manage COGS, and control labor costs to meet profitability targets.
• Lead and develop a team of up to 25 employees across FOH and BOH.

Skills

Leadership experience

Financial acumen

Team building

Excellent communication

Food safety & service

Education

Food handler certification

Tools

Toast

Harri

Job description

Maman, a French bakery and café, is seeking a General Manager to oversee one of its Dallas-area locations. You will lead front-of-house and back-of-house teams, drive hospitality excellence, and oversee daily operations with focus on profitability and guest satisfaction.

The role requires 3+ years of leadership in hospitality, strong financial acumen, and experience with Toast/Harri. Competitive pay and growth opportunities accompany a people-first culture at maman.