Bakery General Manager - Lead Team & Delight Guests

maman | south end; Charlotte (NC); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

2 weeks PTO

Healthcare benefits

Training and development opportunities

Résumé du poste

maman | south end in Charlotte, NC is seeking a passionate General Manager to lead the team at our bakery café. The ideal candidate will manage staff, ensure profitability, and create a welcoming atmosphere for our guests. With a focus on team collaboration and exceptional customer service, you’ll report to the regional director while overseeing daily operations.

This role offers a competitive salary, benefits including 2 weeks PTO, and opportunities for personal and professional growth in an expanding company.

Qualifications

• Minimum 3 years of leadership experience required.
• Valid food handler’s certificate is necessary.
• Must work a flexible schedule including weekends and holidays.

Responsabilités

• Manage and lead a team of approximately 25 staff.
• Accountable for store profitability by managing costs.
• Ensure excellent customer experiences and resolve concerns.

Connaissances

Leadership skills

Customer service

Financial acumen

Problem-solving

Food safety

Outils

Toast

Harri

3rd party delivery apps

Description du poste

our ideal candidate is passionate about food, beverages, and excellent customer service. you lead with care and are always ready to lend a helping hand to a colleague. you have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals.

Position Summary

The General Manager will oversee daily operations of one of maman’s café locations, ensuring exceptional hospitality, operational efficiency, and team engagement. This individual will lead both front-of-house and back-of-house teams, drive financial performance, and uphold maman’s standards of quality and service. Reporting to the Regional Director, the GM will balance guest experience, team development, and profitability while embodying maman’s culture and values.

Operations & Financial Management

• Manage all aspects of café operations, ensuring efficiency and consistency in service delivery
• Drive sales growth, manage COGS, and control labor costs to achieve profitability targets
• Review and analyze daily financial performance and partner with leadership to implement improvements
• Oversee scheduling, ordering, inventory management, and reporting
• Lead, coach, and inspire a team of up to 25 employees
• Hire, Onboard, Evaluate and Terminate staff (BOH & FOH) and provide necessary documentation in a timely manner
• Conduct monthly performance reviews, ongoing coaching, and career development conversations
• Onboard and train new hires in HRIS, ensuring readiness prior to their first training shift
• Foster a positive, collaborative work environment where accountability and hospitality thrive

Guest Experience & Hospitality

• Champion maman’s hospitality standards, ensuring every guest feels welcomed, respected, and valued
• Investigate and resolve guest concerns with professionalism and urgency
• Build guest loyalty by developing rapport with regulars and fostering repeat visits

Collaboration & Strategic Support

• Partner with Regional Directors and the maman office team on new SOPs, menu launches, marketing initiatives, and events
• Support cross-functional projects and activations, ensuring alignment with brand standards
• Provide insights to leadership regarding staffing needs, market trends, and operational improvements

Qualifications & Skills

• Minimum 3 years of leadership experience in hospitality or restaurant management
• Strong financial acumen with proven ability to manage budgets, labor, and costs effectively
• Proficiency with Toast, Harri, and 3rd-party delivery platforms
• Valid food handler’s certification and strong commitment to food safety
• Excellent leadership, communication, and problem-solving skills
• Flexible availability, including weekends, holidays, and special events
• Energetic, approachable, adaptable, and hospitality-driven with a passion for creating memorable guest experiences

What We Offer

At maman, we’re proud to provide a supportive and people-first environment where leaders can thrive and grow. Our General Managers enjoy:

• A collaborative culture that values teamwork, initiative, and continuous improvement
• Competitive salary, performance-based bonuses, and growth opportunities within a fast-growing brand
• Comprehensive healthcare options and commuter benefits
• Two weeks of paid time off and a flexible, supportive work environment
• Ongoing professional development, training, and opportunities for internal mobility
• A company culture where we roll up our sleeves, support one another, and celebrate shared success

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