Café General Manager: Lead Team, Hospitality & Growth

Maman; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Healthcare options

2 weeks paid time off

Commuter benefits

Internal mobility

Store discounts

Job summary

Maman is seeking a General Manager to lead daily café operations at one of our locations, ensuring outstanding hospitality and efficiency. You will oversee front- and back-of-house teams, drive revenue, and safeguard quality and service standards.

Reporting to the Regional Director, you will balance guest experience, staff development, and profitability while living Maman’s culture and values.

Qualifications

• Minimum 3 years of leadership experience in hospitality or restaurant management.
• Strong financial acumen with ability to manage budgets, labor, and costs.
• Proficiency with Toast, Harri, and third‑party delivery platforms.
• Valid food handler’s certification and commitment to food safety.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities

• Oversee daily café operations ensuring consistent service.
• Drive sales, manage COGS, and control labor to hit targets.
• Lead and develop a team up to 25 staff.
• Collaborate with regional offices on SOPs, menus, and events.
• Uphold hospitality standards and guest satisfaction.

Skills

Leadership

Financial acumen

Hospitality

Communication

Problem-solving

Flexibility

Team building

Tools

Toast

Harri

Delivery platforms

Job description

Maman is seeking a General Manager to lead daily café operations at one of our locations, ensuring outstanding hospitality and efficiency. You will oversee front- and back-of-house teams, drive revenue, and safeguard quality and service standards.

Reporting to the Regional Director, you will balance guest experience, staff development, and profitability while living Maman’s culture and values.