Café Operations Lead: Guest Experience & Team Growth

Life Time, Inc.; New York (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Fully subsidized membership

Product/service discounts

401(k) retirement with company match

Training and professional development

Paid sick leave

Job summary

Life Time, Inc. is seeking an Assistant Café Leader to support the Café Leader in delivering exceptional guest experiences and driving daily café operations.

You will coach the team, ensure food quality and safety, and help achieve service and business goals within Life Time’s hospitality framework. The role emphasizes coaching, operational know‑how, and staff development in a fast-paced café environment, with opportunities to influence guest satisfaction and team performance through leadership

Qualifications

• Minimum 1–2 years of leadership experience in a fast-casual or café setting.
• ServSafe Manager certification or equivalent.
• CPR/AED certification.
• ServSafe Alcohol Safety or equivalent (if applicable).

Responsibilities

• Lead day-to-day café operations with focus on hospitality, service standards, and shift execution.
• Coach, train and motivate team members to deliver exceptional guest experiences.
• Partner with Café Leader to manage labor, food costs, inventory, and financial performance.
• Support hiring, onboarding, and development of team members to foster a service-focused café culture.
• Ensure all food safety, cleanliness, and Life Time brand standards are upheld on every shift.

Skills

Hospitality leadership

Team coaching

POS system experience

Food handling

Communication skills

Education

High School diploma

Job description

Life Time, Inc. is seeking an Assistant Café Leader to support the Café Leader in delivering exceptional guest experiences and driving daily café operations.

You will coach the team, ensure food quality and safety, and help achieve service and business goals within Life Time’s hospitality framework. The role emphasizes coaching, operational know‑how, and staff development in a fast-paced café environment, with opportunities to influence guest satisfaction and team performance through leadership