Cafe Operations Lead: Guest Experience & Team Coach

Life Time, Inc.; Wayne (PA); On-site; USD 52,000 - 62,000; Full time

Job summary

Life Time, Inc. is seeking an Assistant Café Leader to support the Café Leader in delivering guest-centric service, leading daily operations, and developing a high-performing team at our Wayne, PA location.

This role combines hospitality focus with operational know-how to ensure smooth, compliant, and high-quality café service. You will coach teammates, manage shift execution, labor, food costs, and inventory while upholding food safety and Life Time standards.

Qualifications

• High School diploma or equivalent.
• 1-2 years of leadership experience in fast-casual or café.
• ServSafe Manager certification.
• ServSafe Alcohol Safety or equivalent (if applicable).
• CPR/AED certification.
• College degree preferred in business, culinary arts, hospitality, or related field.
• Knowledge of food costing, scheduling, and basic P&L analysis.
• Experience leading team culture and driving sales through service.
• Ability to develop service recovery or upselling strategies.
• Passion for creating a guest-centric café environment.

Responsibilities

• Leads day-to-day café operations with a focus on hospitality, service standards, and shift execution.
• Coaches, trains, and motivates team members to deliver exceptional guest experiences and meet performance expectations.
• Partners with the Café Leader to manage labor, food costs, inventory, and overall financial performance.
• Supports hiring, onboarding, and ongoing development of team members to create a strong, service-focused café culture.
• Ensures all food safety, cleanliness, and Life Time brand standards are upheld on every shift.

Skills

Leadership

Hospitality

Guest engagement

Coaching

Training

Communication

Organizational

Food handling

Education

High School Diploma

College degree in business, culinary arts, hospitality, or related field

1-2 years leadership experience

Tools

POS systems

Inventory tracking

Job description

Life Time, Inc. is seeking an Assistant Café Leader to support the Café Leader in delivering guest-centric service, leading daily operations, and developing a high-performing team at our Wayne, PA location.

This role combines hospitality focus with operational know-how to ensure smooth, compliant, and high-quality café service. You will coach teammates, manage shift execution, labor, food costs, and inventory while upholding food safety and Life Time standards.