Cafe Operations Lead and Service Coach

Pleasant Mountain Ski Resort; Petoskey (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Pleasant Mountain Ski Resort in Michigan seeks a Cafe Supervisor to oversee daily cafe operations, ensuring excellent customer service, smooth workflow, and adherence to quality and safety standards. The role leads the front-line team, supports scheduling and training, and helps maintain a welcoming, efficient environment for both customers and staff.

Full-time hours with mornings, weekends, and holidays may be required.

Qualifications

• High school diploma or equivalent required; prior supervisory experience preferred.
• 1–2+ years in cafe/food service environment is desirable.
• Strong knowledge of coffee preparation, food safety, and customer service standards.

Responsibilities

• Supervise daily cafe operations, including opening/closing procedures and shift transitions.
• Lead, motivate, and coach staff to deliver excellent customer service.
• Create and manage staff schedules to ensure adequate coverage during peak hours.
• Train new employees on menu items, equipment use, and customer service standards.
• Monitor inventory levels and place orders for supplies as needed.
• Ensure compliance with food safety, sanitation, and health regulations.
• Handle customer complaints or escalated issues professionally and promptly.
• Maintain cleanliness and organization of the cafe, kitchen, and seating areas.
• Track sales, cash handling, and daily reports; assist with basic bookkeeping.
• Assist management with performance reviews and staff development.
• Ensure equipment like espresso machines and grinders are properly maintained.

Skills

Leadership

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma

Tools

POS systems

Scheduling software

Job description

Pleasant Mountain Ski Resort in Michigan seeks a Cafe Supervisor to oversee daily cafe operations, ensuring excellent customer service, smooth workflow, and adherence to quality and safety standards. The role leads the front-line team, supports scheduling and training, and helps maintain a welcoming, efficient environment for both customers and staff.

Full-time hours with mornings, weekends, and holidays may be required.