Cafe Operations Lead

Follett Corporation; Chicago (IL); Hybrid; USD 17,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Wellness programs

401(k) plan

Flex spending

Paid holidays

Paid time off

Job summary

Follett Higher Education in Chicago is seeking a café department supervisor to lead daily operations, manage staff, and ensure an outstanding customer experience. The role involves hands-on guidance with food and beverage preparation, adherence to sanitation standards, and collaboration with campus partners for events.

The position emphasizes training, scheduling, and maintaining inventory while aligning with company policies and local health regulations to deliver consistent service across

Qualifications

• 0–3 years of relevant experience.
• High School Degree or equivalent.
• Ability to safely operate food service equipment.
• Food handler certificate per local requirements.

Responsibilities

• Provides strong customer service in café operations.
• Maintains calm demeanor during high volume periods and leads the shift team.
• Anticipates customer needs and communicates with the manager.
• Prepares quality beverages and food following recipes and presentation standards.
• Follows health, safety, and sanitation guidelines.
• Maintains a clean environment for food preparation.
• Acts as subject matter expert for food/beverage prep.
• Partners with store management for promotions and events.

Skills

Customer service

Staff management

Communication

Multi-tasking

Food safety

Education

High School diploma or equivalent

Tools

Food service equipment

Coffee equipment

Job description

Follett Higher Education in Chicago is seeking a café department supervisor to lead daily operations, manage staff, and ensure an outstanding customer experience. The role involves hands-on guidance with food and beverage preparation, adherence to sanitation standards, and collaboration with campus partners for events.

The position emphasizes training, scheduling, and maintaining inventory while aligning with company policies and local health regulations to deliver consistent service across