Cafe Manager on Duty — Front-of-House Lead (Weekends)

Beacon Hill Books & Cafe; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Beacon Hill Books & Cafe is seeking an Assistant Cafe Manager to support the Cafe Manager in daily operations, ensuring exceptional service, smooth execution, and a welcoming atmosphere for guests. You will be a hands-on leader on the floor, communicating clearly and upholding high standards for service and cleanliness.

The role reports to the Cafe Manager, partners with the Chef, and serves as manager on duty when the Cafe Manager is off site, including weekends and holidays.

Qualifications

• Experience as shift lead or supervisor in cafe/restaurant.
• Strong communication and leadership abilities.
• Excellent organizational and multitasking skills.
• Willingness to work flexible schedules including weekends.
• TIPS certification preferred or obtained on hire.

Responsibilities

• Lead front-of-house shifts as manager on duty.
• Recruit, interview, and onboard new front-of-house staff.
• Coach staff on performance, punctuality, and service standards.
• Maintain a professional, customer-focused work culture.
• Run staff meetings in the manager's absence.
• Ensure menus are current and neatly presented.
• Open/close cafe and complete daily checklists.
• Monitor guest flow, reservations, and large parties.
• Coordinate with Events team on large events.
• Maintain health, safety, and alcohol service compliance.

Skills

Leadership

Staff coaching

Scheduling

Customer service

Communication

OpenTable

Toast POS

Inventory tracking

Team collaboration

Multitasking

Tools

OpenTable

Toast POS

Job description

Beacon Hill Books & Cafe is seeking an Assistant Cafe Manager to support the Cafe Manager in daily operations, ensuring exceptional service, smooth execution, and a welcoming atmosphere for guests. You will be a hands-on leader on the floor, communicating clearly and upholding high standards for service and cleanliness.

The role reports to the Cafe Manager, partners with the Chef, and serves as manager on duty when the Cafe Manager is off site, including weekends and holidays.