Cafe Manager

Workstream; Fort Mill (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus pay

Job summary

Tropical Smoothie Café in Fort Mill, SC is seeking a Café Manager to lead daily operations and build a high-performing team while delivering exceptional hospitality. You will own staffing, training, and profitability, while maintaining brand standards and sanitation.

In this fast-paced role, you will manage front- and back-of-house, coach staff, control labor and inventory, and drive sales through community relationships. Previous cafe management and ServSafe awareness are a plus.

Qualifications

• Minimum 3 years of managerial experience in restaurant/fast-casual settings.
• Proven ability to recruit, hire, train, and develop teams.
• Experience growing sales and delivering excellent customer service.
• Strong P&L and budget management skills.

Responsibilities

• Lead front-of-house and back-of-house operations, staying hands-on in every station.
• Recruit, hire, train, and develop Crew Members and Shift Leaders.
• Coach and lead the team during every shift, upholding brand standards for hospitality and speed of service.
• Monitor sales growth and cost control to hit profit goals.
• Manage labor, inventory, and par levels to meet staffing and sales needs.
• Execute marketing and promotional programs to grow café sales and community relationships.
• Maintain sanitation, safety, and appearance standards, ensuring ServSafe compliance.

Skills

Management

Recruiting

Sales

P&L

Budgeting

Communication

ServSafe

Job description

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This position is located at 2435 West Highway 160 Ste 104 Tega Cay SC 29708.

Café Manager — Tropical Smoothie Café

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! We're looking for a megastar who embraces our belief that when you eat better, you feel better — someone with a fun, outgoing personality who welcomes every customer like family. Our team is built on four core values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you've got Tropitude (that's our mojo — positive energy that makes every shift better), we want you on our team!

As the brand ambassador for our café, the Café Manager wears the "owner's hat" — leading day-to-day operations, developing a crew that delivers unparalleled hospitality, and driving profitability through smart, hands-on management. This is a role for someone who thrives in a fast-paced environment, loves coaching people up, and takes real pride in running a tight, welcoming café.

What You'll Do:

• Lead front-of-house and back-of-house operations, staying hands-on in every station
• Recruit, hire, train, and develop Crew Members and Shift Leaders to keep the café fully and appropriately staffed
• Coach and lead your team during every shift, upholding brand standards for hospitality, quality, and speed of service
• Monitor sales growth and cost control against budget and historical performance to hit profit goals
• Manage labor, inventory, and par levels to meet staffing needs and sales strategy
• Execute marketing and promotional programs, and build café sales by cultivating relationships in the local business community
• Maintain all sanitation, safety, and appearance standards, ensuring ServSafe compliance and proper food handling
• Ensure equipment is in working order to keep the café running smoothly
• Create a professional, consistent, and welcoming image for the café and crew
• Jump in wherever needed — no task is beneath the owner's hat!

What We're Looking For:

• Minimum 3 years of managerial experience in restaurant or fast‑casual settings
• A track record of recruiting, hiring, training, and developing great teams
• Experience growing sales and delivering excellent customer service
• Proven ability to manage cost of goods and labor, with strong P&L and budget skills
• Confidence driving operational excellence on both sides of the house
• A self‑starter who can navigate ambiguity, make solid decisions, and problem‑solve on the fly
• Basic computer skills (Word, Excel, Outlook)
• Strong verbal and written communication skills
• ServSafe Certification preferred
• Legally eligible to work in the U.S.

Physical Requirements:

• Continuous standing and walking throughout each shift
• Ability to bend, lift, and carry up to 25 lbs (stocking, ice, trash, etc.)
• Comfortable with constant face‑to‑face interaction in a fast-paced environment
• Able to multi‑task and stay positive under pressure

Working Conditions:

• Expect a ~50‑hour work week based on business needs
• Some early mornings, evenings, weekends, and holidays, with opening/closing responsibilities
• A fun, fast‑paced, upbeat environment — and no fryers!
• Comfortable with a high level of change and always leading with our core values

Supplemental pay

• Bonus pay