Tropical Smoothie - General Manager - Westfield, IN

United Premium Brands; Westfield (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Paid training

Paid time off

Flexible hours

Employee discounts

Growth opportunities

Job summary

Tropical Smoothie Café in Indiana is hiring a Restaurant General Manager who will lead the crew to deliver unparalleled hospitality and uphold the brand’s sunny culture. You will drive sales, control costs, and ensure operational excellence across front and back of house.

This full-time role requires 2+ years in QSR, strong leadership, and an ability to hire, train, and develop team members while maintaining high standards of safety, cleanliness, and guest satisfaction.

Qualifications

• Education: High school degree or equivalent.
• Experience: 2+ years QSR experience preferred.
• Experience in hiring, training, and developing team members.
• Reliable transportation and excellent menu/product knowledge.
• Strong cost of goods and labor management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Monitors sales growth and cost control to meet profit goals.
• Maintains and exceeds customer expectations to build brand loyalty.
• Represents the café with a professional image and sanitation standards.
• Executes marketing, sales programs, and local campaigns.
• Leads local store marketing and community engagement.
• Prepares ingredients and serves items to standards.
• Maintains cleanliness of kitchen, dining, and restrooms.
• Performs additional tasks to run the café.

Skills

QSR experience

Team development

Customer service

Operations management

Communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Cost control

Training

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Tropical Smoothie Café

Let's Spread Sunshine and Inspire Better!

Become a part of Tropical Smoothie Café's vibrant organization! At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun!

If you enjoy a lively and fun environment, then Tropical Smoothie Café is the place for you! We're looking for megastars who embrace our belief and live the lifestyle that when you eat better, you feel better. With that fun and outgoing personality, you will welcome new and existing customers to the brand. Be a part of something great and join our team today! As the brand ambassador, the Café General Manager is responsible for developing the crew that serves customers with unparalleled hospitality while aligning with our culture and values of the brand.

Essential Duties and Responsibilities

• Monitors sales growth and cost control of the café against the budgeted expectation and historical performance to ensure that profit goals are met.
• Maintains and exceeds customer expectations to build brand loyalty
• Presents a consistent and professional image of the café and crew by maintaining all sanitation and appearance standards.
• Communicates and stays updated on all marketing and promotional materials. Executes marketing, sales programs, and following appropriate guidelines.
• Builds café sales by cultivating relationships in the business community and initiating local store marketing campaigns.
• Interacts with Crew Members and customers using "Tropitude" (what makes Tropical Smoothie Café fun and different).
• Prepares ingredients for our food and smoothies.
• Assembles and serves fresh food and smoothies prepared to Tropical Smoothie Cafes standards.
• Cleans and organizes kitchen, workstations, dining room, restrooms, and any other areas in the café.
• Performs any additional tasks necessary to run the café.

Qualifications

• Education: High school degree or equivalent
• Experience: 2+ years QSR experience preferred
• Experience in hiring, training, and developing team members.
• Must have reliable transportation
• Excellent menu and product knowledge
• Experience in growing sales and providing excellent customer service
• Demonstrated ability to drive operational excellence in both front and back of house.
• Basic computer skills including Microsoft Word, Excel, and Outlook.
• Proven track record of managing cost of goods and labor.
• Effective verbal and written communication skills.
• Desire to improve self and skill sets

Physical Requirements

• Bending, lifting, and carrying up to 30 pounds to perform duties like stocking, refilling ice, or trash removal.
• Continuous standing and walking throughout the duration of each shift
• Participate in all Tropical Smoothie Café training programs

Schedule

• Ability to meet schedule requirements and is a reliable performer.
• Ability to work full-time up to a 50-hour work week with open availability.

Compensation and Benefits

• Salary $45,000 - $65,000 annually
• Bonuses Quarterly based on metrics, profitability, and operational expenses
• Medical |Dental | Vision insurance after 60 Days
• Paid Training
• Paid Time off
• Work-life balance with flexible hours
• Healthy Environment with no grease or fryers, just natural clean ingredients.
• Employee Discounts
• Growth Opportunities!

United Premium Brands - Tropical Smoothie Café provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender or expression, or any other characteristics protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.