Team Member - Eataly Caffè Upper West Side (Tipped) - New Store Opening

Eataly; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Referral bonus program

Job summary

Eataly in New York invites applicants to join the opening of Eataly Caffè as Team Members. You will craft and serve beverages, greet guests, and uphold Eataly’s standards of hospitality and Italian coffee culture across front- and back-of-house areas.

This role emphasizes guest service, accuracy with the POS system, recipe adherence, health and safety compliance, and a flexible schedule including mornings, evenings, and weekends.

Qualifications

• 1+ year barista experience with a manual espresso machine preferred
• Excellent communication and guest service skills
• Ability to follow recipe and comply with DOH/company regulations
• Ability to perform simple mathematical calculations and follow production directions
• Ability to lift up to 50 pounds

Responsibilities

• Provides guests with outstanding service and in-depth knowledge of specialty products
• Greets, guides, and assists guests throughout their experience at Eataly Caffè
• Prepares and serves authentic Italian espresso across multiple counters and beverages
• Collaborates across all sections of the Caffè, front and back of house
• Masters product knowledge and storytelling, explaining allergens and ingredients
• Maintains Caffè standards of hospitality and a professional demeanor
• Keeps the Caffè clean and organized, handles cleaning duties and stock
• Receives and stocks deliveries, notes shortages and damaged items
• Sets up stations and displays, separating allergens
• Operates POS system with cash handling accuracy
• Performs other duties as required

Skills

Barista experience

Guest service skills

Knowledge of coffee/tea

Mathematical calculations

Tools

POS system

Espresso machine

Job description

Job Description

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for Team Members to help be part of this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!

Eataly Caffe Team Members serve as brand ambassadors, embodying Eataly’s core values of hospitality and exceptional quality. Team members skillfully craft and serve a variety of specialty hot and cold beverages, following Eataly’s recipes while also accommodating guests' special requests. Team members work across all areas of the operation in both back-of-house and front-of-house. In addition to beverage preparation, team members are responsible for maintaining cleanliness and upholding health and safety standards. Eataly Caffe Team Members prepare food items following Eataly’s recipes and high standards, ensuring an exceptional experience for every guest.

• Provides guests with outstanding service and in-depth knowledge of specialty products.
• Greets, guides, and assists guests throughout their experience at Eataly Caffe.
• Prepares and serves authentic Italian espresso across multiple counters, including coffee/café drinks and prepared food.
• Seamlessly collaborates with other team members, fulfilling duties across all sections of the Caffe, including back-of-house and front-of-house areas.
• Seamlessly collaborates with other team members, fulfilling duties across all sections of the Caffe, including back-of-house and front-of-house areas.
• Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information.
• Maintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor during all levels of business volume
• Ensures the Caffe remains clean and organized at all times in both guest and employee areas through assigned cleaning duties, such as: bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas.
• Receiving retail and product orders. Unloading, organizing, and stocking deliveries; recording information; communicating shortages, discrepancies, and expired or damaged products.
• Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
• Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills.
• Performs other duties as required or assigned.

Compensation

The hourly compensation for this role is $17-$18 per hour + tips

Qualifications

• Knowledgeable and enthusiastic about coffee, tea and drink preparation and product
• Outstanding communication and guest service skills
• Ability to follow recipe and execute tasks according to standard
• Ability to follow DOH / Company Regulations
• Ability to perform simple mathematical calculations and follow directions for all production
• 1+ year barista experience on a manual espresso machine preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including early mornings, evenings and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, ovens, drink blender, juicer and Point of Sale
• Dexterity for rapid repeated movements

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!