Guest Experience Lead – Café & Coffee Service

Ascension Coffee Roasters LLC; Frisco (TX); On-site; Full time

Job description

About the role

The Server position is a critical role within our Hospitality Team. Servers are responsible for creating a welcoming atmosphere while providing exceptional hospitality and gracious service to every guest. Responsibilities include taking orders, serving food and beverages, and ensuring each guest feels valued and cared for.

What you’ll do

• Greet guests warmly and provide attentive, friendly service
• Take orders accurately and deliver food and beverages promptly
• Maintain a clean and inviting café environment
• Assist with restocking and cleaning as needed
• Handle transactions efficiently with a positive attitude
• Engage and communicate clearly with guests using the highest standard of hospitality
• Receive and apply feedback effectively, demonstrating adaptability
• Build strong interpersonal connections with team members of all skill levels
• Communicate clearly and effectively to inspire and align teams
• Foster an inclusive, high-quality café culture through thoughtful interactions

Qualifications

• Serving experience required
• Specialty coffee experience a plus
• Reliable transportation with the ability to travel between locations
• Availability for nights and weekends
• Strong leadership, team‑building, and problem‑solving skills
• Excellent organizational abilities and resourcefulness
• Self‑motivated with a willingness to take direction
• Ability to stand for extended periods (about 8 hours per shift)

The ideal candidate is friendly, detail-oriented, and passionate about creating memorable