Lead Barista

Jobtailor; Dallas (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Jobtailor in Dallas, TX is seeking a proactive Lead Barista to oversee shift operations, maintain service standards, and support onboarding of new staff.

You will educate customers on our coffee blends and teas, handle POS orders, and ensure consistent product quality, guest experience, and teamwork.

The role requires English fluency, stamina for extended hours, and the ability to work nights, weekends, and holidays in a fast-paced cafe environment.

Qualifications

• Customer service experience required.
• Cashier experience required.
• Ability to multitask in a fast-paced, team-oriented environment.
• Fluent in English; bilingual a plus.
• Ability to work independently and in a team.
• Ability to stand for extended hours and lift up to 30 pounds.

Responsibilities

• Lead Barista will report to the Sr. F&B Manager for the cafe and support day-to-day operations.
• Maintain service standards and guide barista performance to ensure product quality and guest experience.
• Oversee shift execution, support onboarding/training, and act as liaison between frontline staff and management.
• Educate customers on products and services.
• Answer questions regarding coffee blends, preparation, and product freshness.
• Greet customers with fast, friendly, personalized service.
• Accurately enter sales orders into POS system.
• Develop understanding of coffee/tea regions and flavor differences.
• Sell and serve baked goods and miscellaneous items.
• Maintain a clean, organized workplace for the team.
• Other duties as assigned.

Skills

Customer service

Cashier experience

Multitasking

English fluency

Teamwork

Stand for long hours

Adaptability

Education

Food handler certification

Alcoholic beverage service certification

Job description

Lead Barista Responsibilities

• The Lead Barista will report to the SR. F&B Manager for the Cafe and serve as a key support in day-to-day operations.
• This role assists with maintaining service standards, guiding barista team performance, and ensuring consistency across product quality and guest experience.
• The Lead Barista will help oversee the shift execution, support onboarding and training, and act as a liaison between frontline staff and management.
• Ensures that all customers are educated on our products and services.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Greets all customers with fast, friendly, personalized service.
• Accurately enters sales orders into POS system in a courteous and friendly manner for our customers.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains a clean and organized workplace so that team members can locate resources and product as needed.
• Other duties as assigned by management.

Requirements

• All applicants must be at least 18 years of age.
• Customer service is a must.
• Cashier experience is a must.
• Ability to interact with co-workers in order to ensure compliance with company service standards.
• Ability to multitask in a fast paced, team-oriented environment.
• Must be fluent in English. Bilingual is a plus.
• Ability to work independently and/or in a team environment.
• Ability to work in an open aired environment during all climate conditions.
• Ability to lift and carry items weighing up to 30 pounds, up and down stairs/ramps.
• Must be able to stand for extended hours.
• Ability to work extended hours, nights, weekends, and holidays.
• Must have sufficient mobility to perform assigned production tasks including standing, constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Must meet state and local health requirements for food handlers and alcoholic beverage services.
• Practice safe work habits, follow safety policies, procedures, and regulations, complete company-wide safety training and any addition job specific safety training.

Certifications & Qualifications

• food handler certification
• alcoholic beverage service certification