Cafe Lead

Fairgrounds Coffee and Tea; Highland Park (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Training & development

Job summary

A prominent café chain in Highland Park is seeking a Café Lead to oversee daily operations. The role entails ensuring excellent hospitality, maintaining quality food and beverage standards, and leading a team of baristas. Successful candidates will demonstrate strong leadership and communication skills, and have the ability to thrive in a fast-paced environment. This position demands dedication to customer satisfaction and operational efficiency while fulfilling a 40-hour work week.

Qualifications

• Strong leadership, problem-solving, and communication skills.
• Ability to work in a fast-paced environment while maintaining quality service.
• Knowledge of coffee preparation, food safety, and customer service best practices.
• Flexible schedule, including weekends and holidays. While maintaining a 40 hour per week schedule.

Responsibilities

• Supervise, train, and mentor café staff, fostering a positive team environment.
• Ensure high levels of customer satisfaction by providing excellent hospitality.
• Oversee daily café operations, including opening and closing procedures.
• Ensure food and beverages meet quality and presentation standards.
• Support marketing efforts, promotions, and upselling strategies.

Skills

Leadership

Communication

Problem-solving

Customer service

Time management

Job description

Benefits

• Employee discounts
• Health insurance
• Training & development

Job Summary

The Café Lead is responsible for overseeing the daily operations of the café, ensuring excellent hospitality, maintaining quality food and beverage standards, and leading a team of baristas and teammates. This role requires strong leadership, communication, and organizational skills to create a positive and efficient work environment.

Key Responsibilities

Leadership & Team Management

• Supervise, train, and mentor café staff, fostering a positive team environment.
• Assign duties and ensure efficient workflow during shifts.
• Lead by example in customer service, professionalism, and teamwork.
• Conduct team meetings and communicate goals, promotions, and expectations.
• Execute daily schedule, deployment, monitor attendance, and shift coverage as needed.

Customer Service & Experience

• Ensure high levels of customer satisfaction by providing excellent hospitality.
• Address customer inquiries, complaints, and feedback professionally.
• Maintain a welcoming and friendly café atmosphere.

Operations & Efficiency

• Oversee daily café operations, including opening and closing procedures.
• Ensure cleanliness, organization, and compliance with health and safety regulations.
• Monitor stock levels and coordinate with suppliers, and leadership for timely replenishment.
• Assist with inventory management, ordering, waste logs and cost control.

Food & Beverage Quality

• Ensure food and beverages meet quality and presentation standards.
• Train staff on proper preparation, handling, and service techniques.
• Maintain equipment and report any maintenance needs.

Sales & Business Growth

• Support marketing efforts, promotions, and upselling strategies.
• Monitor sales performance and suggest improvements.

Qualifications & Skills

• Strong leadership, problem-solving, and communication skills.
• Ability to work in a fast-paced environment while maintaining quality service.
• Knowledge of coffee preparation, food safety, and customer service best practices.
• Flexible schedule, including weekends and holidays. While maintaining a 40 hour per week schedule.