Cafe Lead

Aureate Group; Tampa (FL); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) and Roth 401(k) plans

Voluntary benefits available

Job summary

Aureate Group in Tampa, Florida, is seeking a Cafe Lead to oversee cafe operations, ensuring exceptional customer service and food quality. The candidate will manage daily operations, train team members, and ensure compliance with food safety regulations.

Qualifications include over 5 years of deli or cafe experience and ServSafe certification. The position offers an hourly rate of $22.00 – $24.00 plus tips, along with medical and retirement benefits.

Qualifications

• 5+ years of retail deli or cafe experience.
• ServSafe or equivalent food safety certification.
• Strong understanding of food service production planning.

Responsibilities

• Lead daily cafe operations ensuring fast and friendly service.
• Prepare and serve beverages and light meals.
• Train and support cafe staff on service and safety standards.

Skills

Retail deli or cafe experience

Communication skills

Organizational skills

Food safety knowledge

Flexibility in scheduling

Education

High school diploma or equivalent

Tools

POS system

Computers

Job description

Position Summary The Cafe Lead supports the Food Service Manager in overseeing the store's cafe operations to ensure exceptional customer service, food and beverage quality, and a clean, welcoming environment. This role helps drive profitability by maintaining recipe standards, monitoring inventory shrinkage, and ensuring a full, fresh presentation for customers.

Key Responsibilities

• Work alongside the Food Service Manager in leading daily cafe operations to ensure fast, friendly, and efficient customer service
• Prepare and serve coffee, espresso drinks, juices, smoothies, and light meals
• Train, coach, and support cafe team members on customer service, beverage preparation, food safety, and cleanliness standards
• Assist the Food Service Manager in ensuring compliance with OSHA policies, food safety regulations, and company policies
• Ensure proper food handling, labeling, dating, and temperature controls are properly followed
• Address customer concerns and resolve issues professionally and efficiently
• Ensure the safe operation of ovens, slicers, juicers, coffee machines, scales, and other equipment
• Assist with catering, prepared foods, and grab-and-go programs as needed
• Conduct regular ingredient inventories and order replenishment stock as needed
• Analyze daily and weekly reports to identify opportunities and implement corrective actions

Administrative Responsibilities

• Café Inventory: Conduct regular counts, set and maintain par levels for coffee, espresso, milk and alternatives, juices, smoothies, pastries, and disposables, rotate stock using FIFO, monitor freshness, and track waste and shrinkage
• Ordering & Receiving: Place and track replenishment orders with vendors, receive and verify deliveries against invoices and packing slips, and resolve shortages or discrepancies
• Cash & POS Administration: Count tills, prepare deposits, reconcile daily sales, run end‑of‑day POS reports, and document cash over/short
• Scheduling & Timekeeping: Build and adjust cafe staff schedules to meet coverage and labor targets; review and approve timecards
• Reporting: Review daily and weekly sales, cost, and waste reports; track cafe performance and surface opportunities and corrective actions to the Food Service Manager
• Compliance & Records: Maintain food‑safety and sanitation logs and keep team training and certification records current

Qualifications

• 5+ years of retail deli or cafe experience
• Basic knowledge of computers and POS system
• Strong understanding of food service production planning and execution
• ServSafe or equivalent food safety certification
• Excellent communication and organizational skills
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• High school diploma or equivalent required

Physical Requirements

• Ability to stand and walk for extended periods; bend and lift up to 40 lbs
• Comfortable working in varying temperature environments (coolers, freezers, kitchens)

Benefits

• Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
• 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
• Additional voluntary benefits available

Compensation

• Hourly Rate: $22.00 – $24.00 + tips