Cafe/ Hospitality Manager

Nutrition Management Services Company; West Caldwell (NJ); On-site; USD 53,000 - 60,000; Full time

Job summary

Nutrition Management Services Company in West Caldwell, NJ seeks a hospitality-focused Café & Retail Manager to lead daily café and retail operations within a high-end Continuing Care Retirement Community. You will oversee the Pub, catering, and special events, ensuring a welcoming dining experience with polished service.

Responsibilities include managing staff, merchandising, and ensuring food safety while building relationships with residents and maintaining cost controls.

Qualifications

• Supervisory or management experience in café, retail food service, or hospitality.
• Strong focus on personalized service with residents.
• Ability to train staff, manage priorities, lead by example.
• Strong communication, organization, and problem-solving.
• Familiarity with merchandising, inventory management, and POS.
• Willingness to work a flexible schedule, including weekends, holidays, and events.
• Visible, approachable leadership and attention to detail.
• Maintain food safety and sanitation standards.

Responsibilities

• Oversee day-to-day café and retail operations with quality and service.
• Build relationships with residents; learn preferences and respond professionally.
• Manage merchandising, displays, signage, and seasonal offerings.
• Train, coach, and supervise staff on service standards and POS.
• Coordinate staff schedules for coverage.
• Support dining room and Pub management through floor supervision.
• Assist with catering and special resident events.
• Coordinate menus with culinary and management teams.

Skills

Staff supervision

Customer service

Food safety

Merchandising

Inventory management

Training staff

Communication

POS systems

Flexibility

Education

Two-year degree

Job description

Job Details: Job Location: West Caldwell, NJ 07006, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $52,500.00 - $59,500.00 Salary/year, Travel Percentage: Negligible, Job Category: Restaurant - Food Service, Café & Retail Manager

High-End Continuing Care Retirement Community

Nutrition Management Services Company is seeking a hospitality-focused Café & Retail Manager to oversee daily café and retail operations within a high-end Continuing Care Retirement Community (CCRC). Reporting directly to the General Manager, this hands-on leader will create a welcoming, polished dining experience while supporting dining room service, the Pub dining area, catering, and special functions.

Key Responsibilities

• Manage day-to-day café and retail operations, ensuring consistent food quality, attractive presentation, cleanliness, and attentive service.
• Build relationships with residents, learn their preferences, respond to requests, and resolve concerns with professionalism and care.
• Oversee merchandising, product displays, signage, and seasonal offerings to maintain an appealing retail environment and encourage sales.
• Train, coach, and supervise staff in hospitality, service standards, product knowledge, food safety, and point-of-sale procedures.
• Coordinate staff schedules and daily assignments to ensure appropriate coverage and efficient service.
• Support dining room and Pub management through floor supervision, staff coordination, and direct resident service.
• Assist with planning, setup, service, and breakdown for catering, resident celebrations, and special functions.
• Coordinate with culinary and management teams on menus, product availability, promotions, and service improvements.
• Monitor inventory, ordering, receiving, cash handling, and waste to support responsible cost control.
• Maintain compliance with food safety requirements, sanitation practices, and company standards.

Qualifications

• Previous supervisory or management experience in café, retail food service, restaurants, hotels, senior living, or a similar hospitality setting.
• Strong commitment to personalized service and a warm, respectful approach to working with residents.
• Demonstrated ability to train staff, manage competing priorities, and lead by example.
• Strong communication, organizational, and problem-solving skills.
• Familiarity with merchandising, inventory management, and point-of-sale systems.
• Willingness to work a flexible schedule, including weekends, holidays, and special events as needed.

We are looking for a visible, approachable leader who takes pride in the details and makes residents feel welcomed, recognized, and well cared for.