Cafe Guest Experience & Upsell Specialist

Bluestone Lane; New York (NY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Bluestone Lane is seeking an enthusiastic Server to join our cafe team in New York. You will engage with locals, upsell menu items, and deliver an exceptional guest experience through friendly, knowledgeable service.

In this role you will educate guests about premium menu items, collaborate with kitchen staff for timely orders, and ensure each guest leaves satisfied with a personalized finish. The position emphasizes fast-paced, high-quality hospitality and strong local engagement.

Qualifications

• 1+ year experience in server or sales/customer service.
• Strong interpersonal and communication skills with customers.
• Team player with proven collaboration abilities.

Responsibilities

• Greet locals and provide attentive service to enhance the guest experience.
• Upsell food & beverages and educate guests on the menu.
• Maintain Steps of Service and accurate transactions at POS.
• Keep the dining area clean, organized, and welcoming.

Skills

1+ years of server experience

Customer service experience

Strong interpersonal & communication

Team player

Ability to work in fast-paced environ

DOH/SafeServe preferred

Education

DOH accredited or SafeServe Certified preferred

Job description

Bluestone Lane is seeking an enthusiastic Server to join our cafe team in New York. You will engage with locals, upsell menu items, and deliver an exceptional guest experience through friendly, knowledgeable service.

In this role you will educate guests about premium menu items, collaborate with kitchen staff for timely orders, and ensure each guest leaves satisfied with a personalized finish. The position emphasizes fast-paced, high-quality hospitality and strong local engagement.